Banter by Piercing Pagoda — Local services in Katy

Went got baby pierced past Monday and simply AWFUL experience! From the phone calls to the moment we arrived all the way up till we left.

So I was getting my babys ear pierced and ofcourse want the very best for my baby daughter and make this experience as little painful as it can be. I called in to ask what time they do peircings till and was told 8:30pm as they close by 9pm. Also in call asked about having both ears pierced at the same time so baby can get over it at once, just like it is suggested on their own website however the lady shunned the request down as if its a bad idea and that they only do one at a time. I informed her on the website reccomends it at once... anyways CLEARLY they have only 1 worker hence can only pierce one ear at a time. She should have been honest about being short staffed instead of falsifying information on whats better technique.

As I was coming from downtown I wanted to make sure again they were still available before I made my drive down and since 6:30 - 7:15pm no one answered my multiple calls.

Upon arrival at 7:50pm lady was already counting her end of day inventory and had no courtesy to even greet us! She very well knew we came for piercing and she kept continuing on with her task, we waited patiently but finally spoke up. From the begining lack of customer service!

I picked out pink pearls to get her pierced with and while husband was filling out form and payment noticed a warranty charge. We refuse to pay! as customers its our right to whether want or not want it! (gimmick warranty that if childs earring comes off and ear closes they will repierce it for free ...its not like we're pirchasing electronics or a car to need such a warranty... total scam!) She claimed she can't take off the additional charge but as we explained how unfair of a charge it is she did take it off (she was able to but pretending as if store owner forces it)

After all this got started and yet another blunder. The ears were pierced but later noticed she put the WRONG EARRINGS, she put in white pearls when I had clearly said pink, (infact in call i even made sure they had pink earring that I saw on their website) Ofcourse at this point couldn't do anything since the earrings were already in but couldnt be any more dissatisfied! Not only because of her blunder but her rude attitude through out!

Special moment for us getting baby pierced but all ruined with such a dry rude attitude. No please or thank yous in her dictionary not even hello greetings or goodbye greetings!

Last but not least on reciept was over charged for earrings and on reciept clearly states white pearl earrings not pink which is what I wanted - for which she replys its the light that makes them look white.

Better off piercing at even a Claires ...these people are no piercing experts as they claim let alone have any customer service manners.

Regret not going to an ACTUAL profeshional piercing place not just a jewellry booth in middle of mall that makes excuse for short staff to pierce at once and lack service , and adding gimmick charges!

NOT reccomend especially with the lady who served us (can't...

I took my daughter to this studio for a cartilage piercing, and what followed was a nightmare no parent should experience.

Despite the studio’s policy clearly stating they do not use piercing guns, the piercer used a gun on her cartilage — a completely inappropriate and unsafe method. Cartilage piercings should only be done with a needle to minimize trauma and risk of infection.

Shortly after the piercing, my daughter developed severe pain, swelling, and signs of infection. We followed every aftercare instruction carefully, but the infection worsened rapidly. She was diagnosed with a serious gram-negative bacilli infection and required surgery under anesthesia to treat the damage and prevent life-threatening complications.

When I contacted the studio, one employee was genuinely shocked and concerned, acknowledging that using a gun violated their own policy. While I appreciated her honesty, it didn’t undo the trauma or the medical emergency caused by this negligence.

To make matters worse, I reached out to customer service and corporate via email with full details about what happened, and received no response whatsoever — no apology, no explanation, no accountability.

This was supposed to be a routine piercing. Instead, my daughter faced a painful infection, surgery under anesthesia, emotional distress, and unexpected medical bills — all because of careless and dangerous practices.

If you’re considering this studio, especially for a minor, I urge you to think twice. Their policies are clearly not enforced, and their lack of responsibility puts customers at...

I don't know where the begin other than I am extremely disappointed in Banter Katy Mills. I've never had a less than amazing experience at other Banter locations such as Baybrook and Galleria mall. Everyone normally does a great job and gives me excellent customer service but Katy Mills Banter has me considering shopping else where permanently. Let me start by saying that I was recommended the Katy location by the Galleria location so I was expecting the same friendly fun service. I went to this location for the piercing event which was supposed to be a $16 piercing fee and the jewelry was supposed to be 50% off. I get there and the lady named Lauren charged me twice for the piercing fee saying it was $16 per lobe and then she only gave me 50% off one piece of body jewelry for the piercings. There was no customer service, no attempt to find out any of my questions regarding the discount, and there was zero empathy from her. If anyone does decide to get pierced stay away from this lying store. Up charging customers and not being transparent. I've never had this happen at Baybrook or Galleria but what I do know is y'all are some snakes at Katy Mills. I'll never give you a chance to take my hard earned money again. If I could give negative -5...