Absolutely Fabulous — Local services in Kirkland

First of all, if you don’t do something, you shouldn’t say you do on your website. In their case, don’t say you offer walk-ins for consignment if you don’t.

If you know, your website says you allow walk-ins then say hello and be respectful to the walk-in. Also probably best to not be disrespectful towards the owner of the shop when you’re having a conversation with a customer.

Your website also says nothing about a three item minimum. I probably wouldn’t have driven all the way up here if I knew that was the case because I knew that there were things you probably wouldn’t like.

But the person behind the counter needs to work on their interactions with humans and how to be polite and respectful to customers because even if I didn’t consign anything today, it’s a shop I may have come back to you to shop. I won’t be...

⭐☆☆☆☆

I really wanted to love this shop. The aesthetic is great and they carry beautiful high-end pieces. But my experience as a customer was disappointing. I wasn’t greeted when I walked in, and when I asked if they carried larger sizes, I was told, “We do. They’re just mixed in.” I asked how the store was organized so I could find my size, and the reply was simply, “No, they’re just mixed in.” No effort to help. No follow-up. Just indifference.

As a plus-size woman, this felt incredibly dismissive. Shopping should be enjoyable, not uncomfortable. For a boutique selling $200+ bags, a basic level of customer service including acknowledging customers and offering assistance shouldn’t be too much to ask.

If you’re plus-size or expect to be treated with courtesy, I’d recommend...

This has been echoed by other customers as well, but every time I’ve gone in to shop, the lady has ignored me on purpose. It’s like if you don’t look like the target customer they want (older women with money), you’re made to feel like nothing. I’ve spent a lot of money there over the years but this blatant lack of respect is...