HomeGoods — Local services in Knightdale

Today I had an extremely frustrating experience at the HomeGoods in Knightdale, NC. I went in to purchase a gift bag that had an apple design on it for my son’s teacher for an upcoming open house. When I brought it to the register, the cashier, Colleen, insisted that she could not ring up the item unless I placed it inside a plastic bag. She explained that this was due to “high theft rates” and that she had to ensure I walked out with my bag in another bag.

I explained that I simply wanted to buy the gift bag as it was, but she refused. At that point, I asked her to cancel the transaction so I could speak with a manager. When I spoke with the lead, they were appalled and assured me that no such policy exists. They also told me that Colleen would be retrained immediately.

This type of interaction left me feeling singled out and uncomfortable. As a customer, I expect clear and consistent policies—not to be treated like a potential thief when I’m making a simple purchase. While I appreciated the lead’s professionalism and quick reassurance, the cashier’s behavior was unacceptable and ruined what should have been a quick and pleasant shopping trip.

I truly hope HomeGoods takes this seriously and ensures staff are trained properly so that no one else has this type...

This store was so needed in the area. It is super well kept and clean. The staff is fantastic! It is only disappointing to see that they don’t seem to get in as much of an inventory selection. I don’t see the higher end items at this location at all. The seasonal is lacking also. Hopefully corporate will notice this store can handle...

Nice store lots of decor more than the other HG locations. HG needs a bigger space otherwise people are careless and breaks stuff because of the tight aisles. Or better still don’t go on a sat or Sunday. Wednesdays when they load new items. You gotta buy it if you want it or they could be gone. Just in time for...