Walgreens — Local services in Kyle

I’ve seen a lot of negative responses regarding the drive-thru... People, please understand, they are doing their best! I have used this Walgreens for over 14 years and the staff only gets better and better. Most people use this service (i.e drive-thru) to have the luxury of being in their vehicle, comfortable and not around a lot of other customers. ** HINT, this does not mean the drive-thru is faster than going inside. As a person whom works in healthcare I can tell you that many things hinder the speed of pickup’s/drop-off’s. Don’t blame the staff if your RX was not received by your physician, urgent care or hospital. This is “your” responsibility to do so before you just show up. Download the Walgreens App. and you can see exactly what the progress your RX is at. When I use the drive-thru method I already know to expect a short to medium wait. When there is only 1 person working in that position, it’s the customer(s) that are the cause of delays and long waits. Not the staff. The staff all have been kind and professional and work their hardest to be as quick as possible. They know above all, no one likes feeling ill and having to wait. I have not had any negative experiences going inside or drive-thru. When everyone stayed home during the historical snow storms that we experienced, they showed up to work, for us! Both inside staff and pharmacy staff... That alone says a GREAT DEAL of how they care for their patients/customers. Not to mention all of the other pharmacies that never even attempted to open on those days... My only idea/comment that I have is this; to better the pharmacy customers experience to have a quicker visit is to construct an additional area inside the pharmacy for an additional computer, an additional position to man both drive-thru’s lines when built, and an additional camera to be associated with the new drive-thru line. Along with newer “much longer and wider” rain covers at both points of contact. If this could be built and done for the pharmacy by Walgreens, there would be nothing more to say...

Incredibly Happy...

Worst experience EVER! Wish I could give a "no star" review to this place because their customer service is terrible. For the last 3 days, I have been calling the pharmacy department trying to get information about my daughter's prescription. Every time I called, the automated system directed me to the pharmacy dept. and I waited, and waited, AND WAITED for someone to pick up the phone... I waited more than AN HOUR to be exact. Today, I called again and finally, someone answered the phone in the pharmacy dept. After I was told that my daughter didn't have any more prescriptions on file (because the pharmacy dept. never answered the phone every time I called). I asked to speak to a supervisor to file a complaint and the man on the line told me he was "the pharmacy manager" and that he was the right person to file the complaint with... When I told him about my super bad experience with their phone system and that for the past three days no one has been available to answer the telephone... he flat out told me "that is not possible"... in other words, he called me a liar right on my face! I even mentioned to him all the negative reviews this Walgreens location has on Google and he didn't seem to care AT ALL. I definitely don't need this at all and that's why I am taking my business somewhere else...

I went on Saturday for my last refill, and the guy at the register told me my order would be ready in 15 minutes. I got in line 30 minutes later to ask about it (I spent 10 more minutes in it),and he told me they were just about to work on it. 10 minutes later, they told me they didn't have the medication and that they could call another location to check availability and transfer my order. Without asking me, they transferred it 8 minutes away because it seemed close. I respectfully asked to transfer it back because I wasn't going to wait any longer; I'd come back for it another day. The person got upset because she had already called, which I interpreted as a waste of her time. I still can't believe it. Such low customer service standards. It's so simple to have a system where the first contact can see on their computer if the medication the customer is looking for is in stock and if it's enough for the patient's order. Not to mention taking a moment to fully address each customer, asking if I'm happy with the prescription transfer, apologizing for the negligence, listening when I asked if I could have a location in San Marcos because I no longer live in Kyle. Treating me as a customer who is also someone's loved one. Today I'm looking for my prescription and changing...