Lift Chocolate — Local services in Lafayette

I called my dear Lyft chocolate last week to place a specialized order for chocolate covered pretzels I was very clear that I needed the pretzels mid week of this week. This is the third time I have placed a special order the first time I never received pretzels the second time they were perfection and now today I have determined I will never spend another dime on a business that does not understand customer service. When I called today to check the status of my order the gal said they wouldn’t be ready until Friday and then continue to explain to me that it’s a special order and they don’t just take out the machine for 12 pretzels I scratched my head and asked why is she thought there was only 12 pretzels when it was an order for 30 pretzels and twigs if they had them. She reiterated that once again they don’t take out the machine for such a small order.

I live my life running customer service departments the number one rule always be honest with your customer. If you don’t want to take out the machine and make a special order tell me you’re not going to do it don’t tell me that it will be done when it won’t. Had she told me I needed to order 50 pretzels I would have ordered 50 pretzels that was never communicated.

After a year of pandemic and businesses borrowing money to stay open the greatest and most important thing is to please your customers when they come back and if you can’t explain to them why.

Due to a lack of communication as well as a poor attitude towards the customer Lyft has lost...

I stumbled upon Lift Chocolate by chance as they had a small stand choc full (bad pun, sorry) of several of their bars and boxed chocolates inside Nordstrom's at Cherry Creek Shopping Center today. An assortment of samples was delicious so I was compelled to buy a box of their mixed chocolates (12 in the box). Each piece was like a little work of art. A sprinkle of fine chopped nuts to add texture, a stroke of green like a paintbrush on canvas and delicate piping to give color -- each morsel lifts my spirit. I have to say that I am very picky about my chocolate. I savor chocolate like a wine connoisseur sips from a glass (I'm alcoholic intolerant, so this is what I hear from others) -- I enjoy the notes, the scents, the textures and can taste each layer. Lift chocolate is fantastic! Presentation is lovely in simple boxes with an unpretentious ribbon -- a great gift for someone, or just for yourself 'cos you can! Gotta try it...

I wandered into Lift while waiting for my car to be serviced at Sparta360 Nextdoor; I was extremely happy that I did. I tried some almond bark (dark and milk) which was delicious and walked out with a few chocolate bars and some Air Force medallions. All were devoured within 24 hours by my wife and kids. Even my 9 year old daughter who usually doesn’t like chocolate, loved both dark and milk chocolate bars. I will be back for future birthdays, anniversaries and special occasions. We will be getting all of our chocolate from this quality, veteran-owned, local...