Batteries Plus — Local services in Lake Zurich

Seeing their ad for $129 screen repair and a coupon for $10 off, I went to get my Pixel 2XL repaired. The girl attempted to remove my screen and found that they did not have my screen in stock. She taped the old screen back on and said she spoke to the manager and they would 'take care of me' for the inconvenience, AND honor the coupon when the correct screen came in. I waited 6 days, stopped in twice to follow up. Got my phone back and a bill for $219.99. I questioned the charge, the young man called his manager. Apparently this was a special order screen and the manager didn't remember my inconvenience and two visits. I was offered a maximum of 10% discount. My husband had I tended to get his screen fixed next (same phone!) But NO WAY!! They have lost a customer!! NOTE: we have shopped there before, but won't...

Worse experience with them. Scheduled a phone repair appointment, online it gave me options for certain hours available for repairs 5:30pm been the latest got a called from them telling me that those are hours they are there not the hours they have appointments, well online it says they close at 7pm he stated they close at 6pm. I scheduled at 3:30 get a called stating they cannot doit at that time because incase they need to go to another store to get parts no one will be able to do so. I was asked to go before 2pm and I told him I wanted to make sure if I went at that time my phone will guarantee fixed he said "yes" I was getting ready to leave and get a call he does not have a piece to my phone. This has been the worse customer service. Either fix your hours of operation online or the processing of the...

Tried to buy motorcycle battery online. Per Batteries Plus website I had to call Crystal Lake store to confirm inventory. They had none, but told me Lake Zurich had 2. I purchased online thru Lake Zurich store. Drove 30 mins to pickup. LZ store did not have the battery. However, they did have a different brand that cost $35 more. As I was in a pinch, I bought the expensive one. Clerks at the store would not discount the expensive battery since I had already gotten 15% off for purchasing online. Never mind my time and travel. The expensive Duracell battery works great and the online purchase and pickup was otherwise smooth. However, I dont trust them to manage their inventory correctly and won't purchase...