OfficeMax — Local services in Lake Zurich

Last month I bought a thumb drive to "back up" years of tax returns and financial documents. Two days later and halfway through transferring data to the thumb drive, it says it is now write protected. I couldn't remove write protection nor could I move, transfer modify or do anything but read a huge amount of my personal data. I took it back to the local store to exchange it. I did not want to give them the drive with all of my data and expose myself to identity theft. The store employee said, "That's OK we have software to remove it." I did not know if he actually could remove the sensitive data or the software would just give him access to my identity. Trying to give him an example, I asked the representative if he would give me his social security number if I promised to erase it after I wrote it down on paper. He obviously said No. I refused to give them my data and they refused to refund money or exchange the drive.

I don't usually stop when I have been wronged by a retailer, so I called corporate customer service. I talked to a customer service rep who agreed that I should have been allowed to keep the defective drive and exchange the drive or get a refund. She indicated that they would contact the store manager and I would have a refund in three days. As you might guess, I never received any further, information, correspondence or refund from OMax. Nada, nothin, Zilch. Just tell the customer what he wants to hear and then do nothing is NOT good customer service.

I have been trying to patronize brick and mortar stores to help keep them in business. The same drive was much cheaper on Amazon and had two day delivery. I made the mistake of going to the Lake Zurich Office Max expecting that customer service comes with the higher prices. I guess not in this case. It takes less effort to keep a customer than drive him away. Looks like it's Amazon in the future for me instead of Office Max and their higher prices. It's not the money, it's the principle of making good on defective products. They do not realize that by lying to me on this personal issue they saved $19 bucks. They also don't realize that they have just lost the business account...

Went into this store for Business cards advertised on website same day service. After first 5 minutes dealing JOHN the manager I can see he didn't enjoy his job and after 1 hour in the store he couldn't help me print a simple Business card. I asked the other worker Tommy to assist him twice because I can see John has no clue what he is doing. I have written only 2 reviews in my life but I will say that this store has a bunch of bozos working there. I am local and was trying to support instead of online I tried in store. I have been a customer for many years same location but will never visit again. Called customer service and got nothing so far. Take your business somewhere who appreciates it. Word of advice John get a job that you enjoy not where you are...

I received incredible customer service from the Manager, Dawn, and Customer Service staff, Mike. We bought an expensive office chair for use during the COVI19 work from home experience. After a few weeks, I developed an extremely painful issue with my hip. It took me a few more weeks to realize it was from the chair. Although we were beyond the normal return window for furniture, and no longer had the original box, Dawn authorized a return and I was able to get a different chair from OfficeMax that works much better for me. I am so appreciative of this increasingly rare concern for a customer's well-being, and for having been prioritized over the "bottom line". I'm a loyal customer moving forward, that's for sure....