Mile High Holistics was a NO SHOW for my first appointment (I am never rescheduling). This appointment was setup through the Veteran Affairs community care program which led me to believe they (Mile High Holistics) are a reputable and professional company. This is not the case in my experience.
I arrived 15 minutes prior to my 8:30 am appointment with Jordan Kassner (scheduled massage therapist), no one answered the front door of mile high holistics at that time. I then proceeded to text the number on the door that instructs visitors to text said number if no one answers the front door after ringing the bell. I received no response through text, phone call, nor ringing of the front doorbell.
After waiting until 8:50am, still NO RESPONSE from any employee or Jordan Kassner, I then reached out to the VA community care program for help. The VA called various phone numbers given to them by Mile High Holistics but got NO ANSWER from any line including Jordan Kassner's mobile number, scheduled massage therapist.
Keep in mind that during that entire time no one showed up to even open the doors and set up for the business day. After the VA community care team was unsuccessful at reaching a single person representing Mile High Holistics I was instructed to leave and the company would be flagged for the incident; Mile High Holistics failed to show up for veterans scheduled appointment with no form of communication. Mile High Holistics from this point forward will not be recommended for veterans.
Imagine my disappointment after a 90 minute commute from the mountains, the reason why the VA had to send me out for community care is due to the fact that I live over 50 miles from Aurora VA so community care team finds civilian facilities to help with such long commutes. After being told to leave by community care team it was already 9am. 30 minutes past scheduled appointment and still NO SHOW or a call or text, email, no communication whatsoever.
Around 9:45am I get a call from Mile High Holistics. Calling to simply say they have a 10 o'clock appointment open and if I could come in.... No explanation and the fact that I was asked to take more time out of my day to make up for the appointment that Jordan Kassner failed to keep was extremely disappointing to say the least.
Because Mile High Holistics and Jordan Kassner failed to demonstrate any form of professionalism I recommend having a flexible schedule if you have an early morning appointment due to the possibility the massage therapist will be a NO SHOW.
With this NEGATIVE experience I will NOT be returning nor referring any persons or disabled veterans to Mile High Holistics. Please respond with any questions or professional...
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