Burger King — Restaurant in Lakewood

This location is by far, yhe worst for food quality and customer service I have ever received. One might think their lengthy remodel, which took much longer than it should have, the staff attitude would change and that maybe they would smile more ... but if the management staff is any indication of the staff's behavior and attitude, then the problem is resolved by removing management. Whoever worked on March 29th 2019 at 9:50 a.m. in the Drive-Thru is a poor excuse for a supervisor. The poorest excuse I've seen since the 90s, before the gluten free movement. I placed my order just fine, the lady at the window was highly accommodating, even when the machine wasn't Reading my card she kept her composure and listened to my advice to manually enter the information. She got about halfway through inputting the numbers when a manager who was balding and heavy set in the front came over and stopped her in the middle of her doing her job and said it wouldn't work. He tried everything she tried except for he open the window and he denied my purchase. I told him that every Burger King, in fact any establishment that accepts credit and debit cards can manually enter the information in. He looked me right in the eye and he said "not at this franchise" which was a lie. Every machine that swipes credit card iz designed to have that capacity. Otherwise, it would not have a 10 key designed as part of the system. He then held my card out of reach, stating "give me back my food" which of every way known of speaking to a paying customer, he decided on the wrong phrasing and tone. His demeanor was even threatening and I had simply forgot that the gal In the window had given me my food already. I wasn't trying to leave with$5 worth of food. Did he have to lie? What possible reason could there be to refuse a payment and lie about the reason I or doing so? Laziness? Inexperience? Discrimination? I will point out his parting words to me, "you're welcome." I could not believe what I heard, a year of technical culinary school, 10 years retail management out of 20 retail service and 30 years customer service... My 60 years accumulated knowledge of how to talk to people and handle that sort of situation aside,what was there to welcome me to? Being publically talked to like I wasn't good enough for that Burger King, treated as though it was my fault their credit card machine wasn't working? The only answer is blatant discrimination. I will never return to that establishment. It's not exactly safe anyway. Someone offers me narcotics Every single time I'm in that...

⚠️ I'D ADVISE AVOID DELIVERING FOR THIS LOCATION; If you read most of the reviews, it's clear this location has had issues with knowing how to give proper customer service & produce an efficient drive-thru experience, which is about 90% of their job requirement, for some time. With that said, they also must not seem to know how to treat or accommodate their delivery drivers. There is NO signage at this location to make drivers aware if the lobby is in fact open or closed, which seems to change depending how the staff feel on a day to day basis, so if your delivery platform does not specify or directs you to use the drive-thru, you're SOL bc they will not give you the order at the drive-thru window, no matter how long you've been forced to wait bc you can't back out & they will tell you to go back around the block to come inside. When asked if signage could be put up to make ppl aware if the lobby is open or closed, the 'manager' stated he couldn't & that ppl just 'gotta check if the doors are locked' - who's training yall? The disregard for a driver's time is pretty disrespectful, especially since delivery drivers are helping to make the business profit. Not to mention this locations drive-thru is NOTORIOUSLY SLOW, so a driver pulling up to quickly grab an order in 5 seconds or less does NOT burden the business or customers at all. Oh thats right, it's most likely bc everytime a mobile order comes thru these 'fast food' joints, the staff are almost always oblivious to it until someone arrives to pick it up, therefore causing drivers to have to WAIT. Corporate BK should be ashamed of the POOR business practices they are implementing. Don't waste your time or miles for...

I don't usually leave reviews for fast food experiences, but Jesus absolutely earned this one. I stopped by Burger King this past Saturday, and from the moment I walked in, Jesus greeted me with a genuine smile and a level of customer service that you'd expect from a five-star restaurant—not a burger joint.

He was efficient without ever seeming rushed, polite without sounding scripted, and he got every detail of my order perfect, even the small customizations. More than that, he treated every customer in line with the same calm, kind energy, even when it got busy. He kept the mood light, cracked a few jokes, and somehow made standing in line feel... pleasant?

It’s rare to come across someone who takes so much pride in their work, especially in a role that too often goes unappreciated. Jesus didn’t just do his job—he elevated the entire Burger King experience. I hope management recognizes what a gem they have. The world needs more people like him behind the counter.

Thank you, Jesus, for turning an ordinary meal into an...