Big Red's Furniture — Local services in Lancaster

They were pretty affordable and they provided same day delivery, but as far as customer service goes they need more training. I purchased my daughter's bedroom set and had it delivered and set up the same day. Two young men came, they begin setting up and then 1 of the young boy's asked to use my bathroom which was fine. After 7 to 8 minutes he was still in there. I thought to myself "I know this boy is not doing the #2 in my bathroom" they leave and come to find out he did. I found that disrespectful and then when the boy asked he said something in Spanish to the other boy and...

THIS PLACE IS HORRIBLE...MY HUSBAND AND I ARE IN THE PROCESS OF SUING. WE SPENT OVER $1300 WITH THEM ON A DINNING ROOM SET AND COUCH AND LOVE SEAT, NOT EVEN A MONTH LATER MY COUCH STARTED TO RIP. THE THREAD IS COMING UNDONE ON BOTH TO WHERE THE COTTON IS SHOWING AND THEY WILL NOT DO ANYTHING ABOUT IT. THEY SAID WE ARE SCREWD AND JUST STUCK WITH THE FURNITURE BECAUSE THEY DONT DO WARRANTY ON NOTHING BUT THEIR RECLINER CHAIRS. WE REFUSE TO LET THIS GO. THIS FURNITURE IS IN A ROOM THAT WE BARELY USE AND THERE IS NO REASON IT SHOULD BE RIPPING. BIG REDS IS A...

I went in last week to inquire about a twin mattress for my son. The male worker in the front told me where the twins mattress were so I went to take a look. He finally came to the back and and stood there while in engaged with his cellphone. I asked him a few questions related to assembly and the prices of the mattresses and he seemed to be annoyed by my questions. I wasn't feeling that vibe and I was definitely going to purchase one rhe next day but if you don't want my business...fine with me. I will...