Waffle House — Restaurant in Lancaster

Today, I experienced the worst service at Waffle House. The pregnant waitress has a horrible attitude and worst customer service. If you don't want to work, and can provide good customer service then you should not be on front lines of seating, greeting people, and making the atmosphere positive.

As I entered the establishment there there other people waiting to be seating. She was the only person standing in the front and refused to speak or ask if I were placing a order or dining in. When another customer walked in she began to help her without acknowledging the other three people standing there. I had to interject because me including with the other four people were not helped at all or seated.

After I interjected. I received an attitude from both waitresses one being named Chris and the pregnant waitress. They continued to ignore me while helping others who came after me. It wasn't until the cook, Gary took my order.

As I sat and received my order taken. I still had no drinks. Gary asked Chris to help but she refused. I watched as two other people complained about their orders.

I wish I knew the pregnant lady's name because she...

A positive experience from beginning to end. As I got out of my car around 4:30 am the young man sweeping the parking lot courteously advised me that their debit machine was not working. I had cash so that was alright but my phone battery was low. I asked if there was somewhere I could plug in and he stopped what he was doing to show me exactly where to find the outlet. While my phone was charging I ordered breakfast. The young lady who took my order was careful to get it right and took pains to be helpful. I like my eggs a certain way and I almost never get them done right but today they were perfect. I like whole milk in my coffee. She gave me two glasses in succession at no extra charge. When I was ready to go they let me take my coffee cup outside to smoke a cigarette while I sipped. When I came back in they made me a cup to go just as I like it. Several people engaged me in conversation while I was there and I truly felt welcome and appreciated, no easy feat in a large chain! I would advise anyone local or passing through to give this...

Visited Waffle House for the very first time. The wait was 10 minutes, they text us when our table was ready, and we sat in a loud crowded place. The food looked good,we all ordered hashbrown bowls with blueberry waffles. My bowl had hair in it which I sent back, it was thrown in the trash and a new one was made within minutes. Coffee was good, food was good, waffles were soft and delicious! But while eating, I started noticing the area, we sat by the kitchen entrance which a small overflowing trashcan was placed by. There was trash literally all over the floor that workers were stepping on and over. I sat and watched 4 employees step on trash and even 1 who dumped food ONTO the overflowing pile!! I asked for a manager just to point out the trash, she just smiled and said they'd have someone to pick it up. She didn't care, lol.

I just don't even understand how people work in a food service environment and walk all on and over trash. Ugh. I'd hate to see the restroom! It really shows the character of...