Boudreau Jewelers & Gallery — Local services in Las Cruces

Needed to get my ring re-sized. Looked into local businesses, called around for quotes, evaluated reviews and decided to give Boudreau a shot. Unfortunately, the attitude I received upon walking into the store was awful - eye rolling, glances between staff, disgusted looks. Once I told the woman at the counter what I was needing done, her words to me were “You know the company that made the ring really should be the ones resizing it.” I should have left then. However, I really wanted to contribute to the pockets of a local business rather than a chain business (and reviews seemed good), so I explained myself, although I shouldn’t have had to. Attitude still did not change. I was told it’d be 4 weeks (about the same if I’d sent the ring back to Brilliant Earth for resizing so I was fine with that). I called back at week 4, 5 and 6. I was told it was finally in processing at week 6. My husband went in at week 7 to at least see the ring to verify if they’d done anything. Not a single thing had been done. He took the ring back and we’ll be getting the ring resized elsewhere.

My advice: Don’t waste your time or money on a local business that treats you like less than. Look into other small businesses around the area. This one is ran by individuals that couldn’t care less about their customers.

PSA: Their hours posted online are also incorrect. They open at 9am, lunch between 12-1, and leave around 1:30-2pm. In total, you have about a 4 hour window...

I had a ring repaired several weeks ago; they did leave a message to let me know it was ready, but I had to make 4 trips before I got there while they were open. I relied on the hours posted on their site, but they were closed when I got there; middle of the day on 2 different Fridays, and once on a Tuesday. I called after the first 2 failed attempts, and asked if they would be open the next day (Friday). The woman I spoke to said "As far as I know." When I arrived, they were closed. I called today (Saturday; posted hours are 10:00-2:00); I believe the woman was the same one I spoke to before, because she again said, when I asked if they'd be there until 2:00, "As far as I know". When I asked if they'd be there if I arrived at 1:45, she said "We should be". They were open when I arrived about 12:30; same woman (I'm guessing), when I asked what their business hours are, that I'd checked online, and had made 3 previous trips, only answered with "Well, we're here now". When I tried to pin her down, she said "Our hours fluctuate". So, if you decide to go, call and make sure someone is there, but don't be surprised if you find they're closed. Very strange way to run a business, and to answer a...

I am extremely inexperienced when it comes to diamonds, and Steve and his staff at Boudreau Jewelers was extremely helpful during my first visit. He told me all about clarity ratings, colors, flourescence, everything I needed to know to get the best quality diamond. Together, we picked out a great diamond with which I was quite satisfied. I was given a date for pickup that was within my required time frame, and the ring was ready exactly on time, and it looked perfect.

My fiance loves the ring, and I do too. It looks infinitely better than any of the rings I saw in other jewelry stores. And the service was great throughout the entire process. Good service and personal touch. I didn't feel like I was being taken for a ride. They will clean your ring every time you come in and they are very good at recommending things for guys who have no idea what is going on.

I had a great experience with Boudreau Jewelers and Gallery and was able to get a great ring for my now fiance. Highly...