MDC Computers — Local services in Las Cruces

It's a great store really, the people are nice. The knowledge gap between certain workers is there, some know more than others, while some of them are just there to try and sell you something. The owner knows best. You'll want to talk to him.

THIS review is mostly geared towards the people that know well enough about computers. With that being said, I believe THIS store is mostly geared towards the people that don't know much about computers. Some time ago, I brought in an old junker that didn't work and played it off like I didn't really know much of what I was looking at, maybe they could identify the parts, tell me what's wrong with it, get a price check on what it'd cost, if I were to pay for services.

I did this because I wasn't sure what kind of tech store this was, I just wanted to see what kind of knowledge was in the room, and I wasn't disappointed, there's just something I want to put out there.

I mean nothing by it when I say this, but the guy I spoke to seemed more like a salesman than a tech guy, suggesting 32GB of RAM in a form factor computer, paired with a processor that won't be able to utilize 32. or a full retail priced OS for 100$ so I can get all the latest WINDOWS updates which you absolutely do not need (they say this because they have to, but we all know you can buy an OS online for less than 25) Even suddenly went on to suggest I buy a whole different prebuilt computer for over a thousand, which I've seen a few other people mention in different reviews. In the end, the service price was about 200 or 300 I think. Apart from the unnecessary things, I'm pretty sure that's because it's a form factor, and these things are a nightmare in terms of upgrade path and troubleshooting. You'll spend less money trying to do something this on your own. You just need patience and the ability to read and comprehend.

Not gonna wrap up my experience with MD based on that one visit, I just didn't get a great roll of the dice and I bet I would have fared better speaking to someone else at the time, nobody's fault really. And it's not completely geared towards people that don't know computers, even though I said that in the beginning. That's just kinda unfair. Be wary, is all.

Seriously though, these guys are chill, they're really nice and they generally know their stuff. But if you also know your stuff, you won't really need to come in here, not unless you want to buy something, they got a neat catalog. Just be careful overpaying for things that you don't need when it comes to service. Or do yourself a solid and take the time to learn computers so you can do this stuff yourself. It really isn't that hard and you'll save...

These guys will swindle anyone who doesn't know about computers. PC built in 2020 and given to me for Christmas. Ever since I've received it, it's been rebooting randomly, sometimes without running any graphic intensive games or intense programs(It'll happen while running Firefox and Spotify.). Brought in the PC multiple times over the span of the warranty, got told that nothing was wrong and that it was dusted. This happened multiple times: PC reboots, take it into MDC, nothing is fixed.

5 years pass, and during these 5 years I am under the impression it is a faulty power supply. Warranty is long gone, and so finally I decide to check the temperatures (Which, admittedly, is what I should've done first.). Find that my processor is consistently at max temperatures without running anything graphics intensive.

Took PC to Best Buy's Geek Squad, get told its an overheating issue. Within 20 minutes.

I went to MDC today, got mad that they wouldn't fix the problem that had been happening while it was under warranty, and then left. I got a call from the owner, said he'd fix the issue as long as its a hardware issue, and it'd be free. I'll update this review when I receive my PC again.

UPDATE 2/13/25 Received my PC about 3 days after I had posted the review. Since then, I've had no issues running any games. It seems like they installed a new cooler and a new top fan, and it runs smoothly. They even upgraded it to Windows 11. I'm happy they fixed the PC, but not so happy it took this long. Review updated from 1 star to 3, I still recommend doing your research on computer places.

UPDATE 2/16/25 I was playing games when my PC suddenly rebooted again. Obviously, something is wrong, and it isn't the CPU this time for sure. Download software to stress test and check GPU temperature (Furmark) and see that GPU is very strained. I have lost all hope in this company, so I'll be going elsewhere, or just doing it on my own, to replace thermal padding on my GPU. Again, this place, in my opinion, is a scam. Definitely will not be...

I am really sorry to give MDC a 3-star rating, but their excellent service of my laptop was eclipsed by unwanted software being installed on my machine without notice or permission, and by a program being updated that I specifically did not want updated and had turned off automatic updates for.

Pros: --The staff is really great. Communicated well and were very helpful. --Diagnostic came in within the 3-5 days they mentioned, and by then, they had actually already fixed my small problem - there was just some debris that was keeping the trackpad from clicking. --Because it was such a small issue, they charged us only their minimum, which is $85 as of October 2024. --Computer came back spanking clean all over. It was like getting our car detailed!

Con: I was not asked nor told when we turned the machine in that they planned to install software. Had we known, we would have declined and asked them not to.

When I got the computer back, I noticed a number of things had been installed, icons put on my desktop, and/or pinned to my taskbar.

When asked what all had been added to my computer, they sent a list of 13 programs/browsers/extensions that they install when a computer is serviced. I already had 5 of them, but I ended up taking time to remove everything they had installed.

In addition, they updated Audacity, an audiorecording software. I was using a specific version and had turned off auto-updates because later versions had been found to be unstable. In addition, when they updated, they didn't save my settings, and I had to go in and reconfigure everything.

If you don't know much about computers and want someone experienced to tell you what software you should have, that's great. But the store should be informing the customer and giving them the opportunity to opt out.

The service was so good that we will probably go back if we have another problem, but we will be forewarned to decline unwanted...