Centennial Hyundai — Local services in Las Vegas

There aren't enough characters in the text box to express what horrible service I've received. And how this is still an ongoing issue 5 weeks later.

8/6/24 I worked with Gen to buy a brand new 2024 Hyundai Santa Fe. Upon downloading their Bluelink app for access to my key and other vehicle features, there were 6 codes flagging on the "Health/Maintenance" of the car right off the lot. It was then that Gen advised me to leave the car there and the service department would look at it the following day. The following day I went in to pick up my new car and Gen had told me the flagged codes on my app were just a factory glitch and there was nothing wrong with the car but those flags would remain on my app as "a history of maintenance" for the vehicle.

2 weeks later (8/25/24) 2 more flags for vehicle health issues pop up on my app and my check engine light is on acknowledging there was an engine and transmission issue and it needed to be serviced. The closest appointment was a week and a half later which, being 8 months pregnant left me feeling unsettled about driving my new car with those engine issues flagging. Which resulted in my husband and I carpooling and coordinating use of our other vehicle because I was uncomfortable driving the Santa Fe with those issues.

4 days after the new engine issues popped up, I was called at 9pm by Lee requesting I take a survey on Gen and give her a 10 star review. He proceeded to coerce me, over the phone on how to answer each question on the survey and give her all 10 stars so that she could get her bonus for the month. I took the survey and he told me to bring the car in on Monday 9/2/24 to be looked at and they would give me a courtesy vehicle to drive in the mean time. I waited 3 days to call for an update and was constantly told someone will call me, or "so and so" is working on your car but he's off today, or now "so and so" is working on your car but he called in sick.

9/7/24, 5 days after I dropped the car off to be looked at I call again demanding to speak to the GM. I was then passed off to Rudy, who informed me that he would promptly check on my car and give me an update no later than noon the following morning. Of course I don't get a call the following morning so I give him the benefit of the doubt and wait until Monday 9/9/24 to call again for an update. I was informed again that Rudy is off that day and the man who is supposed to be servicing my car was again off that day but that I would, again, get a call no later than noon the following day from "Daniel" the person who was supposed to be taking care of my car for over a week now. It is now almost 3pm on 9/10/24 and I hadn't received a call so I call. Daniel informs me that the 6 flagged codes from 8/6/24 when I purchased the car were still open and they saw a factory issue with the connectors to the battery but they're fixing it. This whole experience every person I spoke with assured me the car was fine, its brand new right off the truck, and that its probably just something that service has to reset the system to clear the flagged issues. Low and behold I have been driving with a brand new car that has a faulty battery connection this whole time and I'm 8 months pregnant.

I have been brushed off, dicked around, belittled and ignored this whole experience and on top of that I'm paying for a car that I've had for 5 weeks but have only spent 2 weeks actually driving. Every time I ask to speak to the General Manager of the store I get someone else of a lower level or I get brushed off saying he'll give me a call and never does.

As of today, 9/10/24 I will be driving the curtesy car back to Centennial Hyundai and demanding to speak to the GM, Dennis Trent, immediately and I will not leave without a completely different brand new 2024 Santa Fe to drive home with.

UPDATE My original rating was a 1 star based on my experience prior to my meeting with Market Manager, Dennis Trent (9/10/24). He went above and beyond to help and gave me a new car along with dealing with those who had handled the...

First off, be prepared because it takes over a week to get an appointment for routine maintenance, and even longer if you want to have anything additional looked at. My brand new vehicle was due for its 3rd oil change/tire rotation and I've only ever taken it to this dealer where I bought it (that's another awful experience for later). I have been having issues with my front tires rubbing, the entertainment system blacking out and shutting off, phone connection/pairing issues, and the emergency braking coming on randomly on the highway (very scary). At my appointment Julius told me they could do the oil change and tire rotation, but that they also had to do a required software update that takes over 3 hours, and a recall inspection for a tow hitch I don't have (and was previously told was the reason my last oil change left me in the waiting room over 2 hours longer than promised) all at the same time because they had to submit all of the claims at once, and I would have to pick up my vehicle 2 days from now. They also said that if I wanted anything beyond those required services, it would be at least 6 days until they could even look at anything else. Julius said they didn't have any loner cars available that day, but that in 2 days they might, or I could take my car back then, and wait for him to call me when the next one was available so I could come back and swap them for a diagnosis of my issues. 2 days later my car was finally ready, and no loner vehicle was available still. I arranged another ride there and was ogled, complimented, and questioned by the staff about what I was wearing, where I was going, and what I did for a living, while I anxiously waited there alone to get my keys, sign the paperwork, and get out of that uncomfortable situation as fast as possible. I was told the software update was complete and that I should "monitor" the other complaints to see if they were still an issue. Now, I'm no Hyundai certified mechanic, but I know that my tires rubbing can't be magically fixed by a software update, and I'm shocked they would negate my claims of the emergency braking system engaging at random, and suggest I keep driving to see if it happens again!?! I left as soon as possible, feeling uncomfortable, unheard and dismissed, rather than staying in that situation and trying to be taken seriously as a customer needing service on my warrantied vehicle I bought there. I drove 10 minutes home. The next day (Sunday) I discovered oil leaking from my car. Service department is closed naturally. I looked underneath my car and there was oil all over the skid plates, and the clips that hold the plastic into place were missing 2 of 4! I had to borrow a car to be able to work. Monday morning even more oil has leaked onto the street and i received a feedback survey from Julius that I responded to with pictures and my situation. He immediately called me and offered no apology, just an excuse that the "oil plug" sometimes gets folded and causes leakage, and then asked when I could bring my vehicle back in so they could fix "my problem". !?! This flimsy "oil plug" I cant wait to see. Wow. I told him i could come back this afternoon but I needed a loner vehicle so that i didn't have to take off work for a third time, and they could have this simple oil change screw up corrected, AND get the other issues looked at and fixed for me all at once. Julius told me they didn't have many car returns today and that there was a huge wait list that he didn't even bother to put me on 5 days ago because he told me to "monitor" my issues and come back if they happened again. He has said i need to come back down there and wait while they fix "my oil leak" THEY caused. Now he has stopped communicating with me at all, and still has not responded to my last message. This is so unacceptable Centennial Hyundai, and dangerous for your customers to be driving your serviced vehicles and...

Our visit started off on a promising note. We initially came to this location, which is over 30 minutes away from where we live, to test drive a beautiful palisade we saw online. We were greeted by a polite and knowledgeable sales associate who took us on a test drive and went above and beyond to explain the features of the car and answer all of our questions. He was professional, courteous, and seemed genuinely interested in helping us — which is more than I can say for what happened next.

We wanted more information in terms of the value of our trade-in, costs, etc., which the sales associate was more than happy to help us with. An hour later, after making little progress and still not getting a number for our trade-in, the sales associate brings in a gentleman from “financing”.

Enter Lee Constantinou, the so-called “Internet Sales Manager.” If you’ve ever wondered what it’s like to be talked down to, dismissed, and treated like your business means absolutely nothing, just spend five minutes with this guy. His attitude was dripping with arrogance from the moment he joined the conversation. When we told him the price range we were comfortable with, he didn’t even try to work with us — he smugly replied, “Well then this isn’t the right car for you.”

Excuse me? You want my money and my business and you tell me that? Have you ever heard of professionalism? have you ever made a sale in your life? Have you lost your mind?

Let me be clear: we could’ve - and would’ve - bought the car that day. We had trade-in value, cash on hand, and a budget that made this deal completely possible. Instead, we were met with stonewalling and sketchy behavior. As I mentioned, they had our keys while they ran their “appraisal” so we couldn’t leave for over an hour, even after we told Lee that we needed time to discuss numbers and just wanted the trade-in value of our car. When they finally came back with a number, the offer was laughably below KBB and our previous quotes. Lee then proceeded to toss around numbers that made no sense, with no explanation of where they were coming from, somehow turning a $38,500 (the price on their website) vehicle into a $44,500 mess — with a tax credit incentive, no less. Basic math clearly isn’t his strong suit.

And let’s talk about professionalism. This guy strolls in wearing basketball shorts and a gym shirt like he just came back from the gym. I had seen him walking around the dealership and thought he was someone buying a vehicle, not someone who worked there, let alone a manager. You’d think a sales manager at a supposedly reputable dealership would at least try to look the part, especially when all of his colleagues were dressed appropriately and professionally.

The way that this man talks to potential customers is deplorable, plain and simple. He was degrading, condescending, and demeaning. It will be a cold day in hell when someone talks to me - a potential customer - like I’m stupid or a nuisance or a pebble in your shoe. As someone in sales, you should know better. That’s not how you get someone’s business.

To put it plainly: Lee single-handedly lost his sales associate a deal that was practically sealed. We loved everything about that car and were more than willing to do our part financially to make it happen. We were choosing between this Palisade and a Telluride at another dealership — and thanks to Lee, the choice became incredibly easy. We walked out, and we’ll never set foot in Centennial Hyundai again.

Do yourself a favor: if you decide to come to Centennial Hyundai, stay far away from Lee and his stonewalling condescension. And if Lee is anyway involved in your buying...