Love Leavenworth Vacation Rentals — Local services in Leavenworth

RUINED my husbands Birthday Weekend plans! These guys are unorganized, unprofessional, and dishonest. Unless they can figure out a way to truly make it right, I would NOT recommend this company to anyone.

We were excited to book their Aspen Meadow Retreat, and secured our July booking on June 1st after scoping out the area for a couple of weeks to find the perfect fit for our group.

This is an area that generally books out months in advance in the peak summer and winter seasons, so we were very pleased that it was still available and had everything we needed.

Our stay was confirmed and we reached out to our group to finalize plans--- which included family traveling from out of state and another party coming in from out of the country. Not to mention, we also have another family group who planned to celebrate in leavenworth with us, who booked another nearby vacation rental to accomodate their large party.

On June 10 (10 Days after our booking was paid for and confirmed), I received an email from Charles (not a call, an EMAIL!) letting me know that there was a "miscommunication" regarding their listing availability and that the house we booked was no longer available. He tried to offer us another one of their listings in its stead, however, that listing was a big downgrade, and didn't at all meet our group needs.

I called in to find out what happened and was told by a different colleague/employee that the owners of the house had requested those dates be blocked off for their use, but the request wasn't put into their system, so we were allowed to book it when it really wasn't available.

Not only did it take them 10 DAYS to reach out with notice of their mistake, but their system CHARGED us the remaining balance for the booking the day AFTER I received the email from Charles. So we paid IN FULL for a booking, and didn't receive notice that we couldn't stay there until 10 Days after booking it.

Here's the kicker-- as I mentioned nice listings in the area book up quickly, all of the other decent options for us in the area(that were available on the day we booked this listing) are NO LONGER AVAILABLE because they have been booked up. IF these guys had their sh*t together, we could have booked another place that would have suited our needs in time, and we wouldn't be in this position.

So now, we have a group who has committed to another rental in the area (past the cancellation window) for that weekend, family coming in from out of state AND country, with NO place to stay that will accommodate our needs. With only a month until the intended weekend, turns out that most of the decent places in the ENTIRE state of WA are actually already booked up.

After talking to them in person, they "officially" cancelled and refunded our trip, and tried to make amends by offering a 10% discount for a future stay if we wish to visit another weekend. Real cute, but a 10% discount doesn't even BEGIN to rectify the headache this ordeal has caused.

Now, here's the coup de grace that really tanks any faith I have in this rental company: after receiving the news that our booked AND PAID FOR vacation rental was no longer available for us to use that weekend, I was FRANTICALLY searching additional rentals in the area so that we can secure something and salvage my husbands birthday weekend.. when what do I see?..

THE SAME HOUSE IS LISTED AS AVAILABLE ON VRBO FOR THOSE EXACT DATES AT A MUCH HIGHER RATE! (see screenshots)

At this point I can't tell if these guys are truly this incompetent or if they're just another scam ring trying to bamboozle tourists to extract as much cash as possible. Either way, I'm sick to my stomach thinking about what an awful experience...

Update to review: The GM claims I’ve never reached out. I checked in on 11/24 3:30pm, sent a text to the number he called from after 7pm. Also talked to their rep Saturday 11/26 right before I moved out one day early. The GM should probably ask a question- if they didn’t know I moved out early, why did they refund me? Now they also claim I “fiddled” with the AC remote, this is just laughable. If you guys don’t know how to use it I can come back in and show you. What a shame that instead of trying help you’re just insulting customers Original review: Stayed in their River's Run cabin. Had a ruined Thanksgiving stay here. Arriving Thursday night, the house was freezing cold inside. All the proper wall heaters are disabled, you have to rely on the AC units in the bedrooms and gas fireplace in the living room.Not only the AC units are pretty useless and barely blow any warm air even when set to 80, one of them is so noisy it sounds like a car is is running outside. The gas fireplace is too small to warm up the huge living room, and auto shuts down every hour. Gave them a call, the manager said the house should eventually warm up, and asked to send him a text if it wont get any better. The next day, it’s still crazy cold, no one followed up or showed up to help. Son developed a cough overnight, so we left a day early. Gave them a call, all they offered was a very small refund which covered the visit to the doctor. Other than not having any adequate heating, the house needs some deep cleaning for sure - saw some thick spider web here and there, the windows are dirty, the dust layer on the bathroom heater suggests it wasn’t wiped for a few months, the bbq gas tank barely had any gas in it. Overall, this is a very expensive place that fails every...

I had to cancel my stay with Love Leavenworth (which I booked through Airbnb) due to a deeply disturbing and still-unresolved incident: an ongoing manhunt in the area involving a man who had murdered his three daughters at a nearby campsite. The National Guard was called in, the trail system was/is closed, and residents have been asked to take safety precautions. The situation was incredibly tense and evolving, and I no longer felt safe visiting the area—especially as a solo female traveler.

The rental also had no A/C during a heatwave (it reached the upper 90s that weekend), and fans were only offered after I asked about them. While Emily at Love Leavenworth showed compassion in her messages and offered to reschedule me for another time—which I appreciated—I’m traveling for the next year and couldn’t take advantage of that offer. Despite multiple requests from both me and Airbnb, the company refused to issue a full refund, ultimately returning only the $83 cleaning fee out of a $727 reservation, citing it as a “gesture of goodwill.”

This all happened on my birthday, and I had to scramble to find alternate lodging at considerable cost and stress.

While it’s clear some guests have had good experiences with this company, mine left me questioning how much they truly prioritize guest safety and flexibility during crises. Airbnb was, unsurprisingly, little help either—but a host has the power to go beyond policy when the situation clearly warrants it. Sadly, Love Leavenworth...