NW Comfy Cabins Vacation Rentals — Local services in Leavenworth

UPDATED BELOW There is no way I can give this trip a 5 Star.

This is the third time we have stayed at Camp David and will probably be the last.

We arrived Friday 8/1, unloaded the car and headed to town to have dinner before seeing Carousal. The show ended about 10:30 and we stopped by Safeway as there wasn't sugar for our coffee. We returned to the cabin abound 11:30 to not one light shining anywhere on the property. The light by the parking area was off. I would assume it would be photosensitive to provide light once the sun sets. We were able to use the phone flashlights to reach the porch without tripping.

That night I tried to charge my phone and watch on the nightstand closest to the outside wall. Didn't matter which plug I tried, it immediately fell out of the socket.

The next morning, I showered. I travel many times a year for both business and pleasure and have never had a worse showerhead. Ever.

Later that evening, we jumped in the jacuzzi to find that less than half of the jets were operational. Didn't matter what tricks we tried with the dials.

But the piece de resistance was Sunday morning at 4:00AM when we were awaken to what sounded like a train outside the bedroom window. It stopped after about 10 seconds and not sure what it was, we laid back down to sleep, only to have the same sound happen 2 minutes later. And then 2 minutes after that. We realized it was the sprinkler system spraying water at the side of the cabin. This unbelievably loud noise happened every 2 minutes for ONE HOUR!

Guess what happened Tuesday morning at 4:00AM? Yes. Another hour laying awake listening to a "every 2 minute" wakeup call.

My 2 cents to your reply:

Lighting *When we were leaving, I saw the big light near the parking area. Shame on me for assuming it would be on when we got back.

Sugar *Suppling coffee but no sugar or powder creamer doesn't make much sense. I wasn't complaining. Just surprised.

Bedroom Outlet *Then you must have adjusted or replaced it as there was no way a plug was staying in that outlet.

Showerhead *If it is the same showerhead from our first visit, that was 10 years ago. Might be time for a change or at least cleaning.

Hot Tub Jets *Not true. I turned every dial, in every combination. Sure a small jet (very minimal) came out, but the jets closest to the cabin were the only one that had any power at all.

Sprinklers *Ok, two things. We were not going to get out of bed at 4:00AM and "fix" an issue that should never have been an issue. Secondly, we had no idea it was going to happen again.

Mark, we truly strive to create a comfortable, enjoyable experience for every guest. What’s most disappointing is that we were not given the chance to resolve these issues during your stay. Many of these concerns could have been addressed within minutes. *We were not concerned with the first 5 points. Number 6 was ridiculous. It never should have happened. Whoever set up the path of that spray didn't have a clue what they were doing. And as I said above, we had no idea it was going to happen again.

I will be posting a public response to your review as well, since it impacts not only our company but also the future of this particular cabin. We greatly value our returning guests, and I hope you’ll consider that open communication during your stay could have led to a far better outcome for everyone.

I hope you also might reconsider your review and remove it, since we were unaware of these concerns during your stay. Had we been given the opportunity, we could have resolved each of them quickly to ensure a more enjoyable experience for you. *I would not have even posted the review if you had responded to my email reply to your "Share your experience" email I sent 8/5. All I got was crickets.

*Do what you must, but the most glaring thing in this email is not once did you apologize or say you were sorry. That speaks volumes about...

I booked a cabin via Airbnb which was managed by NW Comfy Cabins. I made a mistake with the booked dates, and the host was quickly accommodating and was able to get the dates re-booked for the correct time. At the time of booking, a small fire less than 1/10th of an acre was burning about 20 miles away and the forest service publicized no plans to implement fire fighting. This led us to believe it was at little to no risk of spreading out of control. A few weeks later the fire was at 1,500 acres and 0% contained. This caused an AQI (air quality index) rating of 301, which is classified as not simply dangerous but hazardous to all humans regardless of sensitivity level or existing conditions. I reached out to the host twice to inquire about refund policies for circumstances where we felt unsafe or at risk of possible harm/death. Because of my lifelong severe asthma, I would have essentially been confined to stay in the airbnb the entire time, when the original plan was outdoor recreation in the area. Any semi decent host with even an ounce of empathy or understanding would have cared more about ensuring their guests had a positive and pleasant experience that didn't put them at risk of death or severe harm. Instead, NW Comfy Cabins prioritized pocketing half of the booking cost from folks who saved all year to take this trip, meaning we not only forfeit half the cost but we also cannot get these vacation dates back and are now left with not even enough refund money to try to salvage the vacation and do something else enjoyable. The host continued to assert that the town was not worried about the fire reaching them, but failed to address the air quality concerns related to my severe asthma.Local live cameras placed for monitoring fires are located less than 10 miles from the property, and show visibility at 0 - thick black smoke covers the sky where normally a gorgeous cascade view would be visible. I am a local to this state, I did my research on nearby fires when booking, no one could have predicted this explosion in poor conditions, yet the host continued to insist they could predict better weather and air in the coming days. My family has managed vacation rentals for 15+ years and I would never show so little empathy as NW Comfy Cabins did for guest experience and safety. I will absolutely never do business with this company in the future. This was a heartless experience and I hope you sleep well on a bed of other folks money whose entire chance at the one vacation they take a year is now destroyed. Breathe...

Here are some of the reasons for our rating:

1. Hot tub was broken when we tried using it.

2. Owner incinuated the broken hot tub was our fault.

3. No accommodations made for not having a functional hot tub.

4. Left a poor review on yelp and received disturbing text messages from the owner requarding her emotional distress that “we caused her” by posting a poor review. She guilt tripped me into removing my bad review and then never spoke to me again. I wish I could attach the text messages because they were extremely unprofessional.

I look back on that trip with NW Comfy Cabins in the Compass Cabin and feel torn. We loved the property. It was beautiful and tidy. It was clear they were thoughtful in their preparations for our stay-except hot tub must’ve been overlooked. It’s an honest mistake I just wish someone who owns this company would’ve taken responsibility for disturbing our vacation. I am currently looking for a cabin in Leavenworth again, and I’m finding it so unfortunate that we won’t be booking with them this time around because they did offer us a really good rate last time-but this is still no excuse for the poor treatment.

EDIT:

We had a lovely family getaway at the Log Hauler Haus. This was our 2nd cabin rental we’ve gotten with NW Comfy Cabins, and the 1st time bringing our extended family. Previously we stayed at the compass cabin which was for my husband and I’s 1 year anniversary. As you can see from my initial review I was not pleased... but since then the owner reached back out to us to offer us a discount on our next stay, so we decided to take our family on a vacation and give them another try. This time was a first time family vacation. It was a hit, and my family is already asking when we can go again. This was our first getaway with our extended family, and now they want to make it a regular adventure with my grandmother requesting to come at LEAST twice a year. A big thank you to Jeanie, Denise, and Leasha for helping give us a place to make special...