Ancestry Inc — Local services in Lehi

Ouch this hurts because I am having a Love Hate Relationship with the entire experience thus far. Once Kit was registered and dropped into the Mail, You have to remember to also Activate Your Kit what a Poor Process!!!! If You Do Not Activate AND Register Your Kit will just sit and remain stagnant. Poor Process and Customer Service. Seems a wee bit complicated and in Poor tastes after receiving payment to allow Kits to just sit for weeks ESPECIALLY if Someone Paid the EXTRA Fee for Expediting- perhaps the Customers are NOT REALIZING You MUST Register AND Activate! Poor Customer Relations! This whole experience has caused Faith Loss in the Product inclusive of the quality of the Results received. Also a terrible Communication Barrier with Customer Service They insisted on going by the Register and not the Activation Date so if You forget one step in the process You won't receive Your Results at all You'll just be tapping Your fingers on the Table playing the waiting Game Then You'll call Customer Service and They will say You didn't Register but You thought Yiu did but nirp You only Activated. Watch out and I requested a refund on the Expediting Fee and They did return it and also posted My Results the next Day like really quickly. I don't know if that's a good thing or a bad thing. I requested a review and haven't heard anything as of yet. Just the entire process has left me feeling pessimistic instead of optimistic and now I want to try another Company and compare results when originally I felt confident in trying this service alone. Also had to come to Headquarters Home Address on Google to be able to leave a Review. I believe that the flaws in My experience are fixable and teachable moments for not only the customer service representatives but to some internal Processes. Just My little meager opinions. Thank You for giving Me more information than I had before. I guess it was worth the money but something just didn't sit right about...

I purchased the overpriced dna kit that ancestry claims to be the best. I've already done dna with HERITAGE which was easy fast efficient. I tried ancestry and I got a kit that said to send it back with label and the return to ancestry postal paid box. However the box has no return address. The kit has no return address nor does it have labels included. I'm a member of the LDS church and ancestry subscription is included for every LDS member. I called the helpline and was disappointed Ancestry/LDS use foreign call centers instead of hiring local workers. I told the call center worker that I have a disability called autism to which they knew nothing about nor took into consideration. I said I can't understand them and it was nothing personal. It because of how my brain operates with sound. I told them with autism many of us get frustrated because of not being able to understand or even worse when the person im speaking to cannot understand me.I was put on hold for long time with loud music only making the situation worse for me. I first asked for a supervisor, was then put on hold only to wait to be denied supervisor. I then asked for a manager and I waited long time on hold only to hear in the same voice telling me it was a supervisor and it was someone different. I said they sounded like the exact same person. They assured me it wasn't. Again I had trouble understanding. I said I actually asked for a manager and was told no. They continued to be condescending. I said I'd ask someone else for help elsewhere such as my church or contact ancestry head office and file...

I recently bought the package, got my DNA, etc. I decided to try the 14 day free trial for world exploration, and I put in my phones calendar to make sure to cancel it. My phone notified me February 28th, 3 days before the trial was to renew. I went in that day and cancelled it to be safe, then on March 1st I see a purchase go through on my card for 42 something. It's been a pain to get a refund. I submitted a refund status through Google and it's "processing" because ancestry has no way to contact them. I went back to check why I had been charged, and the subscription was still "active", although I took screenshots that day I cancelled and it was cancelled then. So I canceled again that day. I got back today because I'm curious and it's active again, even after cancelling multiple times now. I want my money back, you guys are a large corporation, you can do without the 42$, I cannot....