Verizon — Local services in Lehi

I ordered a phone online from Verizon and had it sent to this store. Big mistake!! I ordered at 10am. Didn’t hear anything about my order so at 12:30 I called GoWireless’ customer service. They asked for my order # and they called the store. The phone rep was being very thorough asking me my Order #, which types of phones that were ordered etc... he came back to the phones after calling the store and they told me they had my order and the phones but they were busy and was waiting for it to process but should definitely be ready in 3 hours tops. I called again at 5:30 after still not hearing anything. The phone agent tried calling 3 times and couldn’t get through to the store and told me to just go down there. That they should be ready but the store was probably to busy to call me back. So I drive 30 mins out of the way... 3 kids in tow during holiday traffic to go to the store. When I get there two young guys are standing at the counter not doing any and one other guy in the back is helping one customer. I talk to one of reps and told him I ordered my phone at 10 am for same day pick up and now it’s 6:30 and am here to pick it up. The guy acted clueless as hell. Said he has nothing for the order. Remembers talking to customer service but cannot find anything for us. He was very unhelpful by far. Didn’t offer to call verizonwireless or GoWireless. He had a tough luck attitude so here I am with my husband, three kids and trying to figure out why I did everything right, money out of my account for two phones but have no phones to pick up. I was really upset and after giving up, 45 mins later I left without my two phones. I feel lied and cheated. I’m still holding for Verizon for 51 mins now!!! Right now this place makes me want to cancel with Verizon. Bad representation!! Josh Little your the ignorant, nosey one. Mind your own business. Liv, dear... you’re a child. Shouldn’t you be out playing hop scotch...

This place blatantly lies to your face to get you to upgrade your service. I went in to upgrade my iPhone 10 to an iPhone 12, I paid for the new phone upfront and didn’t put it on a payment plan. While there, the manager of the store told me to upgrade my service and I’d get more data; my old plan was $55 per month and the new plan would be $63 per month. He said I would see a pro-rated charge on my next bill, and that if it was more than the $63 agreed upon rate, to come back in and he’d take care of it. The bill showed up for $155! Apparently there was a phone activation fee of $40 and a plan upgrade fee of $80; none of which they mentioned when I was in the store. So, I went back in and asked for those charges to be removed and I was told that those are standard charges and they can’t remove them. The manager who sold me the plan lied to my face and didn’t mention any fees when I was upgrading my plan. Watch out for their lying tactics to get you to buy from them. Also, I had previously purchased a screen protector insurance plan that allowed for 3 replacements over 2 years. Every time I go in to get my protector replaced, they say they don’t have any in stock and I’ve been into the store 3 different times. What good is a plan if I can’t get what I paid for? Watch out for this store, the employees lie. They don’t care about their customers. I’ll be switching as soon as my...

Very shady sales practices here. The employee seemed to either have no clue what he was doing, or he knew exactly what he was doing and was trying to make things harder and more expensive for us. It was also an obscenely long process, taking around three hours for just my husband. (And we had no one in front of us in line. This was 3 hours of just working with the guy trying to set everything up.) After switching plans and upgrading my husband’s phone, we got home to look at the account and found we were being charged far more than we had agreed to. Maybe we missed some fine print, but we had tried to be thorough and had the employee break down the prices with us in the store. The upped price of our phone and internet plans was done without our explicit knowledge. We were also lied to and told my husband would have to have a temporary new number because he couldn’t port the number over from our old carrier in-store, we had to call and do that ourselves. Sounded strange to us, but we didn’t press the matter. We should have, because Verizon support later told us that the number had to be ported over in store and we were essentially out of luck. So, my husband had to go through the grueling process of updating his number everywhere and with everyone. We are deeply regretting not staying with our...