Buckle — Local services in Lima

I'm speechless and appalled by the way I was treated at your store today. Profiling me because I'm Black is unacceptable! I walked into the store with my 13-year-old daughter while we were out shopping. We stopped into Buckle hoping my daughter would like some of the graphics and pants since she's very picky. We went to the men’s side first because I wanted to see if they had shirts my husband likes, but a sales associate commented, "Well, you're on the men's side." I responded, "I know." As I walked to the women's side, the sales associate didn’t realize I could hear her whispering to a coworker as if I had done something wrong. My daughter asked why they were treating us like this and why they kept following us. I told her it’s unfortunately because of the color of our skin. I pointed out that there were white families in the back who needed assistance and told the sales associate to attend to them and stop profiling me! It’s disheartening that my daughter and I can't enjoy shopping. My daughter saw a shirt and Hey Dude shoes she wanted but said she'd rather not buy them from Buckle because of how we were treated. I will make it known that the Lima store engages in racial profiling! To the Caucasian sales associate with dark hair who was there around 6:20 PM, I would never risk the job I have over a petty theft. I do not steal and never have! I also hope your kids never have to experience racial profiling at a young age. 🤯

Only gave one star because I can’t take away that the quality of their...

My wife and went there on 4/11/21 to buy some dudes. We walked by 2 associates and didn’t ask us one time if we needed help with anything. So we went to the back of the store to look at the hey dude shoes. There were 4 girls standing behind the cash register talking amongst themselves and the other girl that was working was talking about the returns and how cute were. And while we where back by the shoes two associates walked by my wife and I not even caring that we were standing there waiting for assistance. When they walk back out of the employee room one went back to work and the was taking selfie’s and talking about how she was going to go get a pretzel. We stood for about 10 minutes with no assistance so we...

Went in for the first time yesterday. Right as I walked in a very friendly store associate asked if I needed help. I commented on how much I loved her shoes. With out hesitation she offered for me to try hers on(since they are only online). She then proceeded to help me find a few new tops. I had been to 2 other stores and not had nearly as good of a customer service experience. Guys you get what you pay for! High quality clothing and exceptional customer service will get my business every time! I...