Ulta Beauty — Local services in Lima

I was doing an exchange at my local Ulta store. The manager came to do the exchange. She was having a couple of issues with doing the process so she decided to do a return and just repurchase the item I wanted which is fine. But come to find out, she returned the item to my debit card instead of doing a merchandise credit so I can repurchase the new item. It wouldn't been so much of a problem if it was for me but it was a gift I bought for my daughter. So what if it wasn't my debit card I explained to the manager, she said well tell the person it's credited back to there card, but it's a christmas gift that I just got the wrong item and just want to exchange it. She tells me it's too late I can't reverse the return. So I was stuck paying over $100 for an item I already bought. So if people come in and exchange or return christmas gifts the store will just credit the person's account instead of giving them in-store credit. That's kinda bad because that person is now out of a christmas gift. I was very frustrated about this whole deal. I worked at a service desk at a retail for years so I know we would never do that. They will get an in-store credit. And the fact she walked away and didn't care. Well I wouldn't care either if it wasn't my money either. This is...

I’ve been to this store 3 times now. Each time hoping for a different outcome. Never happens. I have never been greeted at the door but have purposely watched others get greeted. I’m sure it’s not personal but how else do you take it. I have never been helped even clearly struggling to find what I need. I see the young associates watching and following me but not asking to help me. Then when I go to ask for help she ignores me altogether. If this weren’t the only place that carried the product I was looking for I would never have purchased from here. I will not be returning to this store due to the personnel. As I was walking out the associate was standing in an aisle watching me leave so I held up my receipt to show her how good of a job she did following me to make sure I paid. As if I didn’t notice her. She was...

I love this store and the staff in store for the most part I love samples because I suffer from various skin issues samples give me the opportunity to try products I am interested in purchasing , that being said some employees are not willing to give samples . As for Ulta in general I have a issue with them I use my phone up to pay my credit card look at sales and activate certain point specials. Over the past holiday season I made several hundreds of dollars and activated my point offers they were never applied in the correct amount and I was told that could not be fixed unless I had proof of activating the point reward special ... mind you this was done on my Ulta app on my phone and gives you no type of receipt this is unfair because the more you purchase and earn points determine your status and...