I signed up in March with an Altoona address and somehow the system signed me up for the Johnstown location. It never showed me this. I only found out when I went in and tried to use the gym for the first time in Altoona. The manager said you are a member of the Johnstown Planet Fitness. I said that is a mistake I live here and used my address here in Altoona at the time. He then tried to sign me up for the Black Member ship which is naturally more per month but you can work out at any gym. I said no then he said he may have to charge me $5 additional per visit until the location could be changed later in the month. Said it could only be done by Johnstown at a certain time each month. Had an attitude the whole time. I finally got that ironed out between the 2 locations. Then I see you can only cancel your membership by a mailed letter or in person. You can not do it on the website like any other legitimate business. I sent a letter in on July 9th to cancel. I see I was billed on the 15th of July. I just called in and the computer is down but the girl says they never got the letter and my account is still active. I had a feeling that would be the case by the sign up issue and the vibe I got from the manager while trying to correct their mistake. I'll go in tomorrow and cancel in person. Stay tuned for any updates. Be very careful doing business with...
Read moreWould give zero stars if I could. Tried to cancel my membership before the 25th so I wouldn't have to pay the 49 dollar fee by sending a letter in cus me and my gf moved 2 hours away, I sent it the 20th and it was never received by them, so then I called the 1st when I saw it tried to take it out of my account and talked to lady that said I needed to come in store cus they didn't get my letter and that I should try and do it before the 10th so I don't get charged the monthly charge. The only day that I could come do it was the 9th cus of work, in the time before I came down t tried to charge me another 2 times and even took a 15 dollar late fee from me so In total I have been charged 64 dollars. So I came in the 9th and the guy that helped me told me I would have to pay it when I sign up again at planet fitness which I was okay with. Today, the 15th, I was charged the 49 dollars when I was told I would have to when I signed back up and when I called the guy on the phone who said he was a manger was very rude and not understanding at all of the situation and thinks his employee won't lie to cover his ass from getting in trouble. Would never recommend going to planet fitness vs local gyms that wouldn't do this and talk down to someone over the phone, very frustrated by this with the image they presented with the "no judgement zone" NEVER GO TO...
Read moreI’ve been coming to Planet for my workouts off and on since about 2014. People often tell me they don’t like to come here because it’s not a real gym. My advice is to not listen to those people. A gym is a gym, and if you aren’t getting good workouts there, you need to research some harder workouts!
This gym is by far the best in the area. The staff is always friendly, it’s always clean, the gym itself is HUGE since the expansion update, and they have pretty much every machine imaginable.
One of my favorite parts of the gym has to be the cables. They’re smooth and easy to use. I find cables to be complete junk at every other gym. The one downside is the fact that there’s no free-weight equipment for squats, bench, etc. While it is unfortunate, it’s a corporate decision and I understand. Realistically, you can do most free weight exercises with both dumbbells.
Overall, it’s hard to beat. Especially with how cheap a white card membership is. I have the black card because I travel for work frequently and it allows me to use other Planet Fitnesses across the state. I highly recommend Planet...
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