Boost Mobile — Local services in Logan Township

Ive been a Boost customer for over a year now, and have a family plan. My son's device kicked the bucket and through some research I found the best option for pricing and sales was in store only. Keep in mind, each store is independently owned, therefore sales and promotions as well as device pricing will vary at each store. So why is this my go to store now? Because THIS LOCATION ONLY offers FREE activation on ALL activations ALL THE TIME. That is for new and existing customers ...a $30 value that they waive every time. I have never understood the activation fee being so high, and have found this is the cost of activation with ALL providers. I was with at&t for nearly 20 years, with a huge family plan. They never waived a single activation and looking back, I wish I rode switched sooner. The staff at this location was friendly and knowledgeable, they were fast and very apologetic while our activation ran a little long due to server delay that was not their fault. They had a large selection of accessories at the best prices I've seen around plus had lots of great quality bluetooth speakers and headphones on slide, also at excellent prices! Great store, great staff, great deals and NO ACTIVATION FEE EVER. If you're a boost customer, or thinking about it, make this your...

In store = complete rip off compared to online & I feel bad for the sales associates working here because i dont know how they compete with the website and im sure they get yelled at daily by people wanting the online promotions that they DONT honor. Online they're offering $1000 towards the newest iphone, NO TRADE IN required, $1000 OFF Samsung also NO TRADE IN required. In store you have to pay FULL price for ALL of these phones, no monthly credit towards your phone, no rebates like online, night and day difference, and I was told I was REQUIRED to finance if you wanted any of the "promotions" and the best "Deal" was 25% OFF an iPhone 14 vs $1000 OFF an iPhone and $1000 OFF Samsung. You can tell the people working there are unmotivated & already know most people coming in won't buy because customers do research prior to walking into the store and when you are talking about $1,000s not just a couple dollars difference in price?! Its like sorry I would like to support local but as a franchise you are being greedy and you need to make it make sense for the consumer or you will probably go out of business in...

Boost Mobile the company is excellent. Great customer service and social media presence. However, the Boost Mobile store in Altoona is far from ideal. I waited in the store an hour before they took one look at my phone and told me they couldn't help me with it. Had I been told before standing for an hour, I would be much less frustrated at the staff. Of course, when I call to voice my frustrations, it is all my fault, even though the manager "assumed" I would have a necessary part when I called a week prior to confirm I could be helped. Really? Assumptions? Terrible customer service. Take the five seconds and ask if I have everything, and I wouldn't have wasted a day driving to Altoona to be told tough luck. I wish there were other Boost Mobile stores in the area, but for now, I am stuck with awful this...