I had heard good things about Thomson's from my parents and had been in and out a little with them, and liked the friendly atmosphere. I have recently just purchased my 3rd major appliance through them, and I'm not sure it's worth going anywhere else to look in the future! When we purchased our freezer, we had actually bough t one from another local company, and they delivered the wrong one!! Uggh. Thomson's had an open slot on their truck and had one here in an hour! When we purchased a washer, the knowledge of the salesman impressed me. He didn't just push one product over another, but gave reasons why they carry what they do, and the pros and cons of the different styles. And my stove; there was a great selection to choose from. Again the salesman knew the ins-and-outs of features, manufacturer, and pros & cons. He really helped me narrow down what we were really looking for without being biased on what one we should get. (As a side note, they had a much better price on our final choice than the same model at a local big box store!) They do not carry anything that has a track record for having issues which can give you confidence that what you get will be quality. The delivery and installation men were great as well! Thanks for all the...
Read moreI ordered about 20 lights from Thomson and they claimed to have included LED bulbs for everything and charged me for all the bulbs. But, when we unpacked everything and installed the lights, we found out they had shorted us 10 bulbs (not to mention one of the fixtures was shattered). When I called them, they said I better just look around for the bulbs because they had written down that they had given us bulbs for everything. I let them know I was the one who picked them up and unloaded them into my house and they hadn't moved since. But, the lady I spoke with was very abrupt and told me I had lost them and better look around. They made zero effort to work through the issue with me. You would think when you order an entire house worth of lights from someone, you would get a little...
Read moreI met with Jeff to pick out all of the lights for our new home. Not only did I not feel rushed AT ALL, he made sure to answer any questions and explain things I didn't even know to ask. The pricing was very reasonable as well. After picking all of my lights, Jeff took the time to email me the order and make sure everything was correct. I was pleasantly surprised with how easy this process was. And I'm very pleased with how much character the lights will add to our home. It was a great selection and a great process. I will be returning for all my lighting needs as well as to purchase appliances in the...
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