Floor & Decor — Local services in Lone Tree

This location has the worst customer service. A buisiness center that's supposed to offer superior service to its buisiness clients yet all i got was the opposite. A pointless buisiness account that not only offers no benefits worth mentioning but the service offered is even worse. I had to lug thousand of pounds of products all the way to the back adding additional strain and time. Then tap pay to save money their corporate sets up cards as cash withdrawals to bypass credit card processing fees per my credit card holder. Then they don't offer phone sales I can't type numbers in manually. They send me a pointless link that keeps closing clearly the link has issues. So I'm getting frustrated yet I kindly asked the girl working the buisiness counter if they can help because their link isn't working instead of saying yeah let me help let me see just nothing she says yeah let me give you our customer service 9999 add number. Me like are you kidding me your right in front of me but you making me call your 1800 number what a joke and completely rude and un helpful like I'm right in front of you so I asked for a manager it to 25 minutes for him to get there by that time i figured it out. Then their process for buisiness is ridiculous I have to drive around back load myself or atleast 80% then I got receipt it was missing a 1200 dollar saw i bought so then to get the receipt she needed to verify I'd which I left at home which added all hrs to this process as well as their ridiculous policies. So because I didn't have my ID she had to get the manager for a bypass remind you all of this because I wanted a receipt. So I ask the manager what's up with this ridiculous process I exsplained the chain of events as well why do they make the process harder for businesses than a regular customer. Hos response sorry it's always been our process it cooperates rules. Every company make it easier for businesses one because we spend hundreds of thousands a year 2 because time is money. So not only did I not get discounts for having a buisiness account but I got a ton of work added to my purchase hrs of lost time . 0 customer service 0 help. I will never buy here again worst experience ever. I'm not paying market pricess then working harder a regular customer that pays the same as me a buissiness account holder that spend thousands per project and even more per year gets to check out at the front of the store no signing no haveing to drive to the back of the store loading then going in to sign for the purchase so they can prove I picked it up like absolutely ridiculous I will never use floor and decor again they treat their buisiness account holder poorly its more beneficial to just not mention you're buissiness account and check out as a regular person horrible horrible absolutely a failure to your buisiness clients some...

Disappointed with Customer Service and Management I went into this Floor & Decor location to purchase an item that showed as in stock online. It wasn’t on the shelf, but I had bought the same item a few weeks earlier and knew from experience that they sometimes keep them in the back. I explained this to an employee, who checked with a coworker. That coworker confirmed that, yes, items are sometimes stored in the back. But instead of checking, the employee decided to ask a third staff member—who claimed he had already looked for it on Saturday and it wasn’t there.

That third employee then approached me with a rude attitude, hands in his pockets, and bluntly told me it wasn’t back there. He discouraged the first employee from even double-checking. I’ve worked in the trades long enough to know that sometimes a second set of eyes makes all the difference—but that kind of customer service wasn’t a priority here. Apparently, having three employees wandering around is more important than helping a pro customer find what they need.

When I asked to speak with a manager, his response was even more disappointing. Instead of assisting, he told me I could leave—essentially backing up the poor service and attitude of his team. Last time I was here, they had nine of the same item in the back and none on the shelf. This tells me that stocking issues and lack of accountability are ongoing problems at this store.

Unfortunately, I won’t be returning. This experience reflects poor customer service, poor communication, and...

Avoid the Lone Tree Floor & Decor — poor service, disorganized, and overpriced. I’ve built seven offices and two homes over the years, and I’ve always used the Highlands Ranch Floor & Decor with great results. However, my experience at the Lone Tree location was a disaster. I purchased 114 boxes of luxury vinyl flooring. My contractor picked up the order, unaware that an entire pallet—48 boxes—was missing. This caused the project to come to a halt. The store insisted the order had been fully picked up and couldn’t locate the missing items. Only after a full day of delays did they finally find the missing pallet. To add insult to injury, I later bought 4 extra boxes from the Highlands Ranch store and found out they were $14 per box cheaper. When I asked Lone Tree to match their own company’s pricing, they refused. The store manager, Mike, was unhelpful and dismissive throughout the process. I’ve never had this kind of experience with any other Floor & Decor location. If you’re considering shopping here, save yourself stress and...