Chase Bank — Local services in Los Angeles

All big institutions have their issues, but it's the people that work at those institutions that make the difference. I just met with Sarah Boyd one of the officers at this branch of Chase and she made me a convert. Chase is always at the top of the Consumer Reports surveys of banks. They are wonderful on the local level, at the branch. The way to do business with Chase is so make sure you have a relationship with your branch. Calling the 800 number is not the way to go. Of course if you have a fraud on your account I would immediately called the 800 number but if you have an issue with the account and/or charges go to your branch because if they're anything like Sarah and her colleagues at this branch they will be understanding and do whatever they can...

The experience with chase travel customer support has been a disaster. They were supposed to help with a trip cancellation due to a medical emergency of my wife. When we called in October, they explained that we should wait 21 days for the refund to be done. Then we called again in November and they had not asked for the cancellation. They told us to wait another 21 days and they would be informing us regarding the status of the claim. They did not. We called again today an nothing is solved. We cannot speak to the agent that was in charge of this. No one takes responsibility. The supervisor will not provide her last name nor the name of her supervisor. This is the worst customer experience we've ever had. DO NOT DO BUSINESS WITH...

I went to this branch to cash a birthday check from my father who has a Chase account. The teller was very nice, but the manager would not approve cashing the check. I asked the teller why. She got snotty said, Well, your father lives in Florida, you live in San Diego, and we don't know why you're in Downtown LA trying to cash this check", like I'm a criminal. l. I"m a 56 year old woman with a job. I think "we can't cash an out of state check" would be sufficient. Or just cash checks that your customers write when the casher has both a Real ID and a passport. Last time I checked, Chase isn't a small town bank. My father and I worked it out, but it really killed what...