Chase Bank — Local services in Los Angeles

How to lose business: you have an idiotic (korean) parking attendant who doesnt know how to direct traffic, pisses off customers, and discriminates those who drive nicer cars i.e. Porche, Mercedes, etc.

I’ve been to this location multiple times and parking is horrible to begin with. So while I waited patiently, Benz G cuts through and drives by. Meanwhile, parking attendant was busy directing a Porche to park at the closest spot to the building. When the Benz drives by, he doesnt do anything. So I figure there must be more parking downstairs, drive down and find out there’s no parking allowed underground for Chase. So I drive back up and tell the attendant I need to park for the bank, because he was telling me to leave. Then he goes on to give me a hard time about the direction of my car that it needs to be in the direction of incoming cars (I dont get why that matters as he blocks all the cars from coming in?) I turned my car around like he told me to (lot was full but no moving cars in the lot) and he overreacts as if Im going to hit a car coming in. When a spot finally opens up, my car is not even moving at this point, and he’s signaling for me to “wait” like a dog. While Im waiting for the car to get out, he threatens me about how if they tow my car away, itll cost $600+ (Why would my car get towed when I didnt park downstairs, i didnt park anywhere illegally, im just waiting for an open spot like you’re telling me?? Seriously idiotic) When I finish at the bank and come out, I see him blocking row of closer spots to the bank, although there were incoming cars, none of them “nice” cars. All the spots are simply marked 20min parking for Chase unless handicap parking.

Im sorry I didnt realize I need to drive a Porche or a Benz just to drop by the bank, to make a simple deposit. Because everyone has a Bentley or a Rolls Royce parked in their backyard right? 🤣

정말 묻고싶다. 할아버지는 포르쉐 모세요? 그냥 15분 은행에 들린것뿐인데 왜 이런걸로 열받아야되는지. 면전에 대고 욕할려다가 참았습니다. 오늘 처음 알았네요. 포르쉐 안몰면 은행에도 못가는걸. 할아버지 같은분이 세상을 그렇게 사시니까 세상이 그렇게 되는겁니다. 그런데요, 할아버지 같은분 한명이 앞에서 지키고 있으면, 그 빌딩 비즈니스 다 잃습니다.

As for me, that was the last straw. I will NEVER visit this branch or building ever again.

I apologize this has nothing to do with Chase services/ I had no problem running my errand...

I NEVER leave a negative review but I have to. I visited for making 500 singles for my business today. I politely asked (with saying literally 3 times of 'please') to a teller – I regret I didn't get her name – if she could separate singles by 50 dollars each since they have bill counters and it doesn't seem a lot to ask. She rejected to split and just passed me 5 stacks. Okay, cool. Then, I asked for 10 envelops and she rejected this request as well. She said she have some, but not a lot of envelopes at the moment. I just said okay with smile and left right away rather than complained, since I didn't want to make her feel bad. Chase, I've been a loyal customer, and you should train bank tellers to fulfill customer's requests in...

Me and my partner scheduled appointment there recently and gentleman named Kenny was very very helpful and he was explaining everything perfectly and CLEARLY until we were transferred to Irene claimed to be the professional banker. We may have not prepared with full documents however Irene wasted at least 40 min of our time with no outcome...Her explanation with checking account was very unclear, very fast and not understandable. I understand that some people can have an accent however you can speak slowly since you are talking to a customer, not banker...I hope the management promote Kenny as a banker and make an appointment with him...