JW Plumbing, Heating and Air — Local services in Los Angeles

The morning started with water building up in my ceiling (a bathroom on top of a living room in a two-story home), which I first saw at 6 a.m. on a Tuesday morning. Thinking about any professional plumbing service that would come to mind, I called Adeedo (for whatever reason it came up later as JW Heating and Air) at about 7 a.m. They said they would have a plumber out between 8 a.m. and 10 a.m. There was no mention of a service charge.

The plumber arrived. I never got a call when the plumber arrived, but a Text message, with an agent asking if I can let them. I told them I never got a call. They said they called. I later found that AT&T, my cellphone provider, listed them as spam. That should have been a sign.

I went outside to greet the plumber and let him in. He looked at the ceiling, sagging with water and all, and said that it would be a $250 service charge...which would be dropped if I went with their service.

I had an emergency service needed, and I didn't have time or the patience to think about the ridiculous service charge, or their failure to mention it—I maybe would have called Downey Plumbing or another reputable plumber instead with a less steep cost of entry. Whatever.

The plumber set up his ladder and cleaning area, and knocks a hole in the sagging ceiling, water spills out. He proceeds to knock a bigger hole in the wall so he could look into the ceiling. Reasonable.

He peeps his head into the newfound hole in the ceiling and says my drainage pipe is busted and the wood is ruined. And they would need to tear out the ceiling and wall. And proceeded to tell me about two options. One for $8,000 and another for $13,000. I said "you can see all that damage from up there?" he assured me that was the case, and asked if I would like to start service. I told him I'd think it over.

I told him I'd pay the service charge. He started to open up the camera app on his phone and said he will charge me later. I demanded he charge me now because I didn't feel comfortable with him having a picture on my credit card on my phone.

He charged my card, took his ladder and left.

I took my ladder and flashlight from my garage, which he obviously didn't know I had, and looked up there.

I could not see a single pipe in there.

I called a local plumber friend who was available much later because the water leak seemed to have stopped earlier. After some troubleshooting, and him confirming there was no drainage pipe in my ceiling, we found that the water spout in my bathroom was leaking into the wall. It just needed to be replaced. at $40 tip (even less with a lower quality spout).

I would in no way recommended this company. The consultant they sent out, who was unable to do more work than to just break open a ceiling, lied. I will never hire Adeedo or any of their affiliates for any work for my house ever. I understand that bigger plumbers have a higher cost, but lying about damage to get $8,000 or $13,000 in work is ridiculous.

And if you do go with this company, I'd suggest at the minimum to get a second opinion to ensure the damage they talked about...

I can't express how much you should avoid this company. Since I purchased my air conditioner 12 years ago, every single time they come out, they suggest some kind of fix or filtration system that costs at least $800. I subscribed to their membership service and they come out every six months to do routine service. Seems very unlikely the unit they sold me would need that many repairs, that often.

Last week, I was supposed to do my bi-annual hvac service. I had scheduled between 2-4pm. They texted me on the day of service and asked if I could do earlier due to a cancellation. I waited and then nobody showed up between 12-2, like I was told. When I asked where they were, they said they'd be there during my original time, as they fell behind. Seriously. I had moved my entire schedule around to accommodate them, and they returned the favor by no-showing. I asked to have a supervisor call me, but that didn't happen until I asked again five days later.

Because I work during the week and can't just sit around waiting for them, I had to reschedule for the following weekend. The tech came out, said everything looked really good, but recommended an $1800 filtration system. No surprise. About 30 minutes after he left, my thermostat - which has worked without issue for two years - powered off and won't turn back on. I called their 800 number and emailed them. They emailed me back and said someone could come - at the earliest - in two days , in the middle of the day when I'd be working. Meanwhile, the 800 number told me there's an on call tech who'd call me tonight. That hasn't happened yet.

Bottom line, do not use this company unless you want to constantly be pitched on expensive fixes and upgrades, be waiting on them to show up, and have your check-ups turn into non-working HVACs....

First of all, let me say that Ernesto is terrific! He is a great HVAC technician and serviceman and was super helpful, knowledgable, respectful and on-time. I would absolutely give him 5-stars all on his own. The only reason I'm giving a 4-star review is with regards to the company and the scheduling. I pay a monthly fee for a membership with the company that is to offer me Cooling , Furnace & Plumbing inspections, each year as well as 'priority' appointment settings and discounted rates. All of that sounds terrific and for the most part, it is - and with few exceptions, I've found most of their technicians are just as great as Ernesto. But even with the discounts, their pricing does often seem to be on the higher end, and the really frustrating thing is that every single time I schedule an appointment, it will almost be guaranteed to be cancelled and rescheduled. Those cancellations are extremely frustrating, time consuming, schedule bungling and the sole reason for the loss of a star on this review. They need to get better at keeping their appointments. What I was told each time was that they had emergencies and an uptick in calls that they weren't expecting. When it happens one time, it's sensible that is an unusual pickup of activity. But when it's the 4th time (out of 4 times), it's a problem. Additionally, we live in Los Angeles - no one is likely to freeze or have a heat stroke because their HVAC is not working for a day... so I don't know that I really believe in this 'emergency' excuse that is given each time either. It's just poor time management - and when the inspection is scheduled months in advance and is canceled the day prior each time, that's not cool. All that said, if you can get them to your house, you can expect to have...