The Audemar Hotel — Hotel in Los Angeles

Beware of theft! I was flown in to work an emergency trouble, and after working until 2am, had to find lodging. This was the only place I could find that had a vacancy at that hour. The directions took me around the backside of the building first which made me think it was condemned. I was about to drive away but I circled back to the front of the building which looks only remotely more hospitable. The homeless situation is very apparent in LA especially outside the front of the building as there was a couple leaving out the gate (more on that later) with their life's belongings in clear garbage bags.

There was a gate with a number to call and the night clerk, who wasn't on premises at the time, gave me the code to open it. He said he would be there in five minutes. Once you go through the gate, there's the buildings front/main door with another code. This made me wonder how the homeless people got in and out. I waited in the main lobby for a few minutes and the night clerk finally arrives. He said he stays next door with his girlfriend. He also knew the homeless couple and must have given them the codes to get in and out of the building. This is a major security problem.

The clerk proceeds to tell me that his credit card machine is down and so is the computer so he can't take cards or have me sign anything. "But at least the room is only $150 and it's cheaper than the hotel sites because there's no tax." That seemed like an odd way to run a business establishment but I was tired and it was close to 3am by this point. I tell him I need a receipt for reimbursement from my company to which he says that his girlfriend will be there in the morning to get the computers working. I have to give him cash, which he puts in his wallet, and texts me yet another code for the door of the hotel room.

the hotel room door had a bolt action electronic lock and that was all you got. There was no other type of locking mechanism (chain or otherwise) for added protection. And all through the night the electronic lock would make a sound like it was opening back up so I kept getting up to check it. The room itself was very dark. Everything looked to be of the same Mahogany wood color which seemed to be there to help hide the fact the fact that the room probably wasn't thoroughly cleaned for some time. The bathroom, again, was dark as the room had very high ceilings and there was just one light. The shower also had the feel of not being cleaned for some time as I ran the water before I got in and saw particles of dirt going down the drain. The towels smelled as though they were sprayed with Febreze or some other chemical in lieu of a good washing.

The next morning I decide to leave a little after 10am as the meter where I parked my rental was almost up. I go downstairs and the same clerk is there again, and again this fictitious tech savvy girlfriend of his is nowhere to be found so the computer still isn't working and he can't give me a receipt. He tells me to write down my contact and email information and he will send it to me that day. That never happened. So now I have to fight to get reimbursed because of this charlatan of a hotel, and to make matters worse, in the time it took me to listen to this clerks lies and give him information, my meter ran out and I got a $63 dollar ticket. Now I'm out of $213 dollars because of this...

This is blatantly only a money-making operation for the owners. They don’t care about anything and will treat you like garbage on top of it.||||I got married last night and we’d booked here through AirBnB about two weeks prior. The owner made contact with us and I should’ve trusted the alarm bells I was getting when they told my husband the bar was “for show” because the bartender broke his leg (?????). Fast forward to yesterday where they were supposed to know we were going to check in late because of the wedding. I already had a sinking feeling when my husband said they hadn’t sent him the information to check in. Any respectable AirBnB sends the information before their posted check-in time.||||They proceed to tell my husband (through text) that they “lost” his reservation and we didn’t have a room. Then they didn’t respond for a long time, so I called them. The phone number listed is literally a cell phone and I explain to the guy on the phone that we were in the middle of downtown LA with nowhere to go and it is not acceptable to me to “lose a reservation” and then drop contact. I said something to the affect of, “Will I get a room now?” The guy responds, “Not with that attitude” and hangs up on me. So not only do they mishandle their business, but they want me to be gracious and kiss their butt so we can sleep somewhere on our wedding night? Outrageous.||||Not only that when I called back he picked up and said, “Are you ready to try again?” And tells me he’s the OWNER. Power and ego trip rolled into one.||||This ordeal went on for a while as we were waiting at a friend’s hotel because at this point we’re thinking we are going to stay in their room. My matron of honor raced over to where we were to help us find another hotel (Thankfully her husband travels a lot and they had points to spare). All the while they’re texting with my husband making weird claims about the problem with the room having something to do with an electrical issue (?????). The excuses kept changing throughout the night. At one point he even tried to blame it on the tropical storm that was happening today, not last night. The weather was beautiful all day so not sure how a weather event in the future could somehow cause problems for them now. Then as we’re booking a new place, they claim the room is ready and they want to send us the code ||||My husband told them we were actively booking other arrangements and the excuses kept coming — and that’s when the repeat phone calls started coming. When my husband stopped answering, they started calling ME. And then texting that he wanted to call to “explain.” Huh? Did he not already explain?||||My husband finally picked up and was getting pretty upset at the owner because he had to tell him AGAIN that we got other accommodations so I grabbed the phone and gave him some choice words. I’ve never in my life yelled at a stranger like that, but this clown was so horrendous and almost abusive. It was clear that all he cared about was not getting a bad review.||||I’m not going to give him the power to ruin our wedding, but he did put a damper on a big chunk of the evening that should’ve been spent with friends and family. Not crying in another hotel. I cried so hard my eyes are painful and swollen this morning and that’s how my friends received me at our after party. Thanks a...

I don’t do this very often — if you look at my Google or Airbnb review history it’s almost all positive, I’m not a particularly demanding customer. But I cannot urge you enough to stay away from this place.||||We booked a room there through Airbnb for my wedding night — it was close to the venue, close to bars and other places to go and it looked cool, I was feeling the vintage/boutique vibe in the pictures. Reminded me of a place we love in Bisbee. As the wedding was winding down, I noticed they hadn’t sent me the code to get into the place. I messaged them; when I got no response I called. The first man I talked to said I didn’t have a reservation there. I sent him screenshots of my booking info from Airbnb and eventually he found it but said he would have to call me back. ||||While I was waiting my wife called and the man she spoke to was very rude and hung up on her. She was being civil at this point — they’re probably going to claim she was rude to them later, which is true, but only after they had throughly established that they deserved it. She ended up getting another number to call and I spoke to another man who said he was the co-owner and that we couldn’t check in because the electricity on the second floor was out and he wasn’t sure if we would have a room. We thought we were going to be stuck without a room on our wedding night, without even a place to drop off our bags so we could meet our friends. ||||Thankfully we know people in L.A. who helped us find a place to stay. It was only after I had found another room and started the process to get a refund with Airbnb that they messaged me to tell me I had a room after all. At that point of course I didn’t want it after the way we’d been jerked around. ||||I should add that the check in time was 3 p.m.; it was several hours later that I first reached out about getting a code. If there was a problem they should have let me know earlier; instead they didn’t reach out to me at all because they had apparently forgotten we were coming. I had messaged them with a couple questions after booking the place (even mentioning that it was our wedding night) and gotten a response from someone and it’s not that big anyway, it’s ridiculous that they would just forget that they had guests that night. I’ll probably just stick to regular hotels (or maybe an Airbnb that comes recommended) next time I’m in downtown L.A., there are plenty of other options with staff on site where you don’t run the risk of almost being canceled on at the...