Quest Diagnostics — Local services in Los Angeles

HOLD ON TO YOUR I.D.!

I visited this location yesterday and aside from being rushed by the front desk agent Yuko Berry, my Drivers License went “missing” when you get there you are asked to show your ID and they hold on to it on the other side of the counter. However, other patients that go into the back can take your ID if they see it. Mine did not get misplaced. It actually got stolen by another patient. The front desk lady Yuko Berry asked me twice if I had taken my ID and I said no. Then she said “oh I’m sorry your ID is gone.” ????? I was confused and asked her how can my ID be gone!? They searched for it and asked the other patient if maybe he grabbed it by “accident” patient said no and he had not grabbed anything. Well...they found my ID in a box that he was carrying. I look at the front desk lady and ask her how can anyone just have access to IDs. At this point I dont know if the other patient took any of my information with him. The lady would not let me confront him because he pretended to be lightheaded. I asked for security and as they were about to call the patient takes off. NEVER AGAIN WILL I RETURN TO THIS PLACE. HOLD ON...

I frequent this lab for my tests, and have generally made an appointment. The building is well maintained, and the service staff is polite and patient. Sometimes the waiting room is quite full, but generally only a few folk arewill waiting. Mornings are less busy. The appointments are taken by scheduled times, and those with appointments have priority over walk-ins, as the signs indicate. The testing procedures have been efficient, and quick. I also have access to the results online, which is convenient when discussing my medical issues with my physician over the phone. The test results turnaround is very quick, sometimes the next day, but I plan for two business days. The costs are very reasonable and I have never had to pay a co-pay. All in all, my choice for...

I always go to this lab for blood work. Yuko and Hanna are nice, friendly, and great at doing bloodwork (I don’t end up with bruising after). Helpful tip: set an appointment before going because appointments, just like reservations at a restaurant, get priority. Also, if you have a mobile phone, checking in is easy as you simply have to pull up the QR code that would be emailed to you as soon as you set an appointment, and scan that code via the kiosk in the waiting area. Lastly, if you have the Quest app and/or create an online account, you can enter your insurance info ahead of time, saving you even more wait time at the lab. I’ve heard people complain about the long wait and it’s absolutely avoidable if you do your part...