Loolah's Boutique — Local services in Lubbock

I ordered a cooler for my mom a week before my her birthday. (Normal shipping was set to arrive in 7-10 days) I paid the extra for expedited shipping, had to ask for updates along the way since I didn’t hear any updates myself. 8 days later the cooler finally arrived, to the wrong place. Apparently it was sent back to where it came from, so it would take even longer for me to receive. I asked for a refund for the expedited shipping, still wanting the cooler since it was a gift. I got offered $20 store credit which is $9 less than even the NORMAL shipping, not even close to the expedited cost. I asked for a straight out refund for at-least the difference between the expedited and normal shipping, understanding i still would have had to pay something for the shipping anyways. I was told I would get a venmo for the difference as soon as the owner got to the store. The next afternoon, after still not receiving anything from venmo, I reached out again, saying I just wanted a full refund as I would be taking my business elsewhere, since by this point it had been 2 WEEKS since I ordered the cooler, and a week since I had asked for a refund for the difference in shipping. I was told her venmo wasn’t working, her bank account got hacked, she was out of town and not able to send the money, she would be in and out of the store so finding a time to meet her to get my money back was hard. Finally 3 weeks later I got my money back, still lost $29 for the shipping of the cooler that I never received. I will not be giving my business to...

My experience with Loolah's Boutique has been THE worst retail experience I've ever had in my entire life. I purchased a top and received the wrong size not once, but twice. I was told that I would get a refund after I received the wrong size the second time and kept getting excuses every time I would check in regarding my refund. First, the owner said her Venmo was frozen, then I was told that her CPA would handle it. Days later, I was told "Venmo was down" which in my case, I could access my account just fine. A few days after that, I was told that it would be deposited into my account within three days.... three days later, it was not there. I contacted the owner again, asking for an update and she told me that it was sent on Venmo but was "on hold." Nearly 4 weeks passed, and I finally received my refund. I will never be...

Loolahs Boutique is an absolute gem! From the moment you walk in, you're greeted with warm, friendly smiles and a beautifully curated selection of unique, high-quality clothing. The boutique offers a perfect mix of trendy and timeless pieces, ensuring there's something for everyone.

What truly sets Loolahs apart is the attention to detail and personalized service. The staff genuinely cares about helping you find the perfect outfit and makes you feel like a VIP every time you shop. The store layout is chic and inviting, making it easy to browse and discover hidden treasures.

I always leave feeling confident and stylish, knowing I’ve purchased items that are both fashionable and well-made. Whether you're shopping for everyday wear, a special occasion, or just want to treat yourself, Loolahs is the place to go....