Anna's Home Furnishings — Local services in Lynnwood

This is a long review, as it takes explaining of a situation I believe is worth noting. Anna's Home Furnishings will lose this customer, as well as the business of my family and friends, over a price dispute of $50 plus tax. I come from a generation where business owners made every effort to offer customer service based on what their sales associate told/showed a customer during a visit to their place of business. **Owner Sandy, has made good on charging me the protection price quoted by the sales person (only after my emails & a phone call). This will save me $10 on my new purchase and earn Sandy one star in this Review. -Currently, I am not in a position to be making large purchases. -I have purchased a dresser, a dining room wall unit/glass cabinet, and a sofa at Anna's over the past 8 or 9 years. Other than the sofa, I still use and enjoy the other pieces I purchased. -Unfortunately, the sofa I purchased in 10/2018 has been disappointing. The repairs needed are so expensive, therefore the furniture insurance company will not make them (this is in the fine print). The foam padding in the foot of one recliner is coming out, both USB charging ports never worked well/do not work at all now, and the recliners no longer recline smoothly. -Thankfully, the furniture protection plan I purchased is giving me a replacement piece in the amount of my original purchase and only at Anna's. The cash amount for my broken furniture is half the purchase amount--definitely not enough to purchase a replacement elsewhere. -I returned to Anna's twice, on 8/13/21 and 8/21/21. -At the 8/13/21 visit, I spoke to the original sales associate, told him why I was there, gave him my name and phone #, he looked up my information/furniture purchase and insurance info, he said he would speak to his owner and when I came back in (I told him it would be about a week), he would be able to process my replacement. -At the 8/21/21 visit, I found a replacement sofa for more than the replacement price of my original sofa. I could not find one that would fit in my living room space for the same price w/the exception of a sofa that looks and works exactly like the first sofa I purchased--no thank you! -I met w/the sales person at his computer, he asked me which sofa I chose. -He then showed me the sofa and the price (it was $50 less on his displayed computer screen than on the showroom tag). -My friend took a photo of the computer screen--as we were encouraged to do. -Next, the sales person promised to write up a mock order for my sofa while I went home with the store owner's business card he gave me and directions to contact HIS store owner to find out how to process my Guardian Protection Plan to get my replacement sofa. -Remember, I had already received an email that advised me to go to the store to find my replacement piece and was assured by this sales associate he would figure this out after my visit to Anna's on 8/13/21. -After much communication, a sales associate that did not do anything he said he would at either of my visits to Anna's and a refusal of owner Sandy to stand by the price her sales associate showed me on HIS computer, I will need to pay $501.70 out of pocket--I guess that's the chance I took with the sofa I purchased in 2018 at Anna's. Unfortunately, this includes: $200 (for this higher priced sofa--rather than $150 as per the price in the computer image the sales...

I had a great experience with Mark shopping for furniture and I actually really like the furniture I purchased back in April. Fast forward to today. The finish on the dining room table is easily chipped (luckily I bought the warranty). My 2 star review is based on follow up customer service. One piece we purchased arrived a few weeks after the rest and to avoid paying for delivery/setup twice, we had our contractor pick it up and later assemble. It’s a beautiful piece of furniture but the doors do not fit in the space and will not close. We were out of the country at the time and then were busy with a remodel and did not contact Anna’s for a few months after pickup. When we did, they told us to adjust the hinges. We provided pictures to show that there was literally no space and the hinges had been adjusted. They then told us that wood can swell. We told them twice that it didn’t fit from day 1. Then they told us there was no way to know such a thing and asked us to bring the piece back and they would adjust the hinges. Again, not the problem. And it’s a heavy piece that would be such a pain to disassemble and return. For the amount of money I spent there, some good customer service would have been nice. Instead I was basically called a liar. I had plans to return and buy some bedroom sets, but I will go elsewhere as I now have to pay our contractor to shave down the doors and refinish. Doesn’t seem right. Oh, and the warranty doesn’t apply. It only covers accidental damage, not mistakes by the manufacturer.

Update to respond to Anna's response. Do you hear what you sound like? You started out your reply with a sarcastic comment. And I've now been accused that I (and my "husband") have left multiple negative reviews. I am not married, but my partner did leave ONE original review because I was out of the country. When I returned home one month later, the doors would not close without force that would cause damage. At original assembly, they were very hard to close but could be forced closed. We assumed at the time that we could just make some adjustments to the hinges which was not the case. It has now gotten worse and only one door will close now with force. Even if everything said by Anna's was true, should we assume that furniture doors will only close for 4 or 5 months and then we should not complain if they no longer will? You offered to have us bring in the piece to adjust the hinges. We already know that adjusting the hinges will not fix the issue so that will be a waste of a trip - and we also don't have a vehicle to haul this piece so we would have to pay someone to bring it in. I'm complaining about customer service. The furniture is lovely - if the doors would close. This situation started out very kindly and respectfully on our end by email with the admission that we had neglected to complain earlier - we were very busy with a remodel and travel and time got away from us. And then our emails were answered over and over again completely ignoring what we were saying and basically calling us liars. I just don't understand a business operating in this manner. And if you check out my Google reviews, I rarely leave a bad review -- I go out of my way to leave positive reviews, as does my partner. His initial review of your store...

Dear Anna’s, please stop tying all your bad reviews to me. I get notified and laugh. Your service is awful. I’ve moved on. Your customers don’t like you. And when they review, you lose money.

Hence, Google reviews are good customers.

I’ve been reviewing for 7 years and leave mostly good reviews. But when I’m treated like garbage I make sure potential customers avoid the business.

All you had to do is stop lying in your emails, read my emails, and consider being of help.

But, nope, you argued and lied and called my names.

So I happily celebrate that other potential customers shop elsewhere, where buyers are treated with care. Because we’re kind of important.

And THANK YOU GOOGLE! Giving buyers a voice against awful companies.

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September 2023 update. BEWARE: rip-off, liars, terrible follow-up. Insulting. They refuse to honor their promise.

We paid for the extended warranty, after the item finally arrived - credenza in photo - we had to pick it up, and we had our contractor put it together.

And day one, the four doors would not fit into their opening.

Fortunately, we were on vacation and when we returned we were slammed. The last thing we were concerned about was Anna’s honoring their commitment to their customer.

Finally, after a summer of work, travel, and lots of guests, we contacted Anna’s.

TERRIBLE experience. Email after email with photos showing the problem. They would reply with the same answer - “temperature changes caused the doors to swell a quarter inch. Move the hinges.”

If the doors are larger than the openings, moving the hinges won’t work.

Not the end of the world, but we will have to pay to have the doors cut down and reinstalled.

Careful, this company must have been sold or is under new management. They made it abundantly clear - make the sale and then close the door.

We do NOT recommend this awful business.

Turns out that our community has had the same experience, and they will be letting the broader community know here.

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Four months earlier

I love Anna’s. First time buyer, and I’ll be back!

We bought an amazing island (and added a butcher block top.) Making it ideal for a smaller kitchen.

We paired that to a gorgeous dining room table and chairs.

Next to that we bought a credenza from India that’s made from a solid, heavy wood that connects the other pieces perfectly. So that when you’re walking from the living room or master bedroom your eyes are carried forward perfectly.

And just as the shipping gentleman explained, putting the credenza together was super easy.

Thank you, Mark! Great job helping us furnish our remodeled home. No kidding, it is the most beautiful home I have...