Life Time — Local services in Lyons Township

(UPDATE BELOW: IT IS STILL A TERRIBLE ESTABLISHMENT IF YOU ARE A MINORITY ESPECIALLY IF YOU ARE A FEMALE. )

Every time I was in the building, I felt racially profiled. At one point I was compared to another person of color that looked nothing like me but our race is similar, it was a worker that made the comment and I felt very offended. The workers usually just stare as if I do not belong in there, rather than saying a hello or something. The lifetime cafe is so ridiculous, the portions that the teenage staff prepares is like they’re making it for a child rather than an adult. The customer service at the lifetime cafe is also not so great. I never feel welcomed. If you are a person of culture and color, and you’re planing on joining, be ready to get stares and terrible customer service from the teenagers and the staff that feel entitled. I would also like to mention that if you plan on playing basketball on the court, good luck. Since I’ve signed up it’s been so difficult to even access the court. They’re always hosting different activities in the basketball court but never in the pickleball side. I mainly joined because of the basketball court. I’ve made a call today to the gym to call and ask if the court will be available today before I made the 45min drive there and I was sent straight to Voicemail. I do not understand why they cannot host the summer camp and all the other activities elsewhere? We as members pay $150+ for this low quality of an establishment? It’s ridiculous. UPDATE!! This gym is still the same and nothing has improved, I once again started to attend because I wanted to give it the benefit of the doubt and if I could rate it ZERO stars I would, as I’ve stated previously I mainly got this membership because of the false advertising of it being a fitness club for everyone; but that is not the truth. This location especially has a preference for its Caucasian clientele, I arrived to the facility after I drove once again a long distance this time from my place of work so it made it about over an hour drive, for the basketball court since it’s one of the only gyms still open on Sunday nights until 10pm. However my drive ended up being pointless, once I’ve arrived I asked the front desk if the basketball court was available and he stated yes, so I went to the basketball court and both sides of the court were occupied by just one group of Caucasian MALES only, I asked several employees of that was allowed, until one of them finally got the night supervisor, once he came downstairs to speak with the worker that I asked; he stated that “first come first serve”, and I asked if it would be possible if I could at least use one half of the court since I am also a member of the facility; he then said that he knows the group that was playing on the full court and that they will not be leaving until closing time, meaning they would be hogging the court for SEVERAL HOURS. And not once did the supervisor even attempt to get the group’s attention to ask how long they would be or to even mention to them that someone, specifically a Woman was waiting to use the court. I find this gym filled unprofessionalism, and favoring of NON-minorities. Don’t even waste your time coming to this establishment if you ever plan on joining for the basketball court; it’s been months and I still haven’t even had a chance to get into the court, the one time I did, it got crowded with teenagers that did not respect me and ended up moving me out the court because they continued to overstep on me and shoot balls at the same moments I would attempt. I have never felt this uncomfortable in a gym ever, so much for...

I have been to several LifeTime's in California, Illinois, Nebraska, and Colorado. Many of the new facilities such as Oak Brook IL, and Wheat Ridge CO, have a focus on lifestyle from a club approach offering high price amenities such as salon, Pilates or the exorbitantly overpriced personal training for $140 for a single session. Burr Ridge has a focus on family. This was the very first location I had been to as early as 2010 and the reason I joined LifeTime in 2022.

Burr Ridge is now an older location, and its age shows through the quality of workout equipment which has often seen heavy use and normal wear and tear and the cleanliness of the locker rooms. Burr Ridge shows a focus on family and is very welcoming to all ages. Their monthly due prices for couples, or students is affordable when compared to the other locations.

I had a negative experience where I was wrongly charged $140 for a PT session I did not book or authorize. I had not visited this location in over two years and was surprised to see a charge from the location. The concierge was respectful and helpful in attempting to resolve the discrepancy and assured me it would be reimbursed. Unfortunately, the concierge did not have the authorization to resolve the charge, and only the PT who charged my account could reverse it. The PT Ljubisha Nestoroski was rude and unforgiving for the situation over the phone and rather than work to resolve it, made accusations that my wife must have made the charge, and that it was "not my problem, the system shows what it shows" with regard to the ability to authorize the charge on his end. It took a week to resolve after contacting the PT supervisor, and was offered no compensation for the inconvenience. I have concerns for the ethical practices of Burr Ridge LifeTime's personal training services.

Outside this negative experience, I would have rated this gym 4 stars for its fair price monthly dues, amenities such as indoor and outdoor pool, and variety or quantity of workout equipment. I would still recommend this location to students or families. However, If you are looking to join LifeTime for the culture or premium amenities such as Pilates or PT, I would look to the other...

I've had the absolute pleasure of being a member of Lifetime Athletic in Burr Ridge, Illinois, and the experience has been nothing short of amazing. But there's one individual that has managed to elevate this experience to a new level – Jerry, the friendly face at Lifetime.

My first encounter with Jerry set the tone for what I now know to be the standard of service at this establishment. His warm greeting, infectiously positive attitude, and professional demeanor make a world of difference. It's not merely about checking-in; Jerry is always ready to share a friendly conversation, offer advice on the facility, or simply brighten up your day with his smile.

Jerry possesses a level of knowledge about the establishment that is simply unmatched. Whether I have a question about the class schedule, want to know more about the equipment, or need help with my account, Jerry is there with prompt, accurate, and helpful information. His service is a seamless blend of professional expertise and personal touch.

One of the qualities that make Jerry stand out is his attention to detail. He remembers names, workout preferences, and even small tidbits from previous conversations. This not only makes you feel genuinely valued but also fosters a sense of community within the facility.

Furthermore, Jerry's work ethic is second to none. Whether it's a busy weekday morning or a relaxed Sunday afternoon, his consistent commitment to his role never wavers. It's clear that Jerry takes pride in ensuring that every member's experience at Lifetime Athletic is as positive and fulfilling as it can be.

In conclusion, if there were a lifetime achievement award for exceptional customer service, Jerry would undoubtedly be a worthy recipient. He has turned what could be a mundane part of the gym experience into something that feels personal, welcoming, and genuinely enjoyable. Lifetime Athletic Burr Ridge should feel immensely proud to have Jerry – he's a shining example of how customer...