Five Below — Local services in Manhattan

Feeling a bit disheartened. I have 2 small toddlers and so for both my sanity as well as respecting the store and not wanting to make a mess or potentially break anything, I always put the youngest one in the cart. 5 below’s carts are not big enough to put a child in, and the store isn’t wide enough for a stroller. The neighboring store has small carts the perfect size and I always have just shopped there first and then continued to use my cart into 5 below. Today I was basically asked to leave due to the cart not being theirs. I understand that, but when their carts absolutely don’t accommodate putting a child in and the store isn’t wide enough for a stroller, they’re leaving parents with kids pretty much no option. Which is kind of wild for a store that markets specifically...

During the grand opening I won a $100 GC to the store. Wonderful! However, upon my third attempt to use the GC, it was found that an employee had taken the number after my last transaction and spent the remaining $83 balance. The store manage essentially told me there was nothing that he could do, and actually suggested that perhaps a family member had taken the card. I escalated the issue to corporate who are investigating who completed the fraudulent transaction, as well as reissuing my GC.

Long story short: The management and employees of this store need further training and supervision. The cameras are fake, thus making it hard to identify when employees do something inappropriate. I...

They refused my 4 year old son from using the bathroom because they finished cleaning the bathroom 30 mins before closing and didn’t want to have to clean again. I complained that it was just for a four year old and asked what he wanted me to do and was just brushed off. It was supposed to be a fun thing we did after dinner- instead it left me extremely frustrated. Absolutely heartless of the guy working there and...