Ross Dress for Less — Local services in Manhattan

Let me start off with the only positive thing I have to say about Ross in Manhattan Kansas, they have a fun and nice selection and pricing. However, there was a Tornado Warning, with confirmed touchdowns of a couple Tornados in the surrounding area. The sirens were blaring and all radio stations were reporting on it while advising everyone to remain indoors and if shopping, to remain at the business......this however did not happen. Ross employees were going around informing their (paying) customers that they are REQUIRED to stop shopping and leave the store right away. I’ve been in retail, I own a business, and yet never have we ever required our customers (paying or not) to leave during any type of sever weather, specially during a Tornado Warning! They sent someone to talk to us and told us to leave, and when asked “are you really REQUIRING your customers to leave during a Tornado Warning?” They claimed “Yes, you’re required to leave right now actually” all in a very careless, cold, and heartless attitude, like they couldn’t care at all on any level about their customers who were willing to spend their hard earned money at their store, thus helping to keep them in business. They kicked out a mom with two kids, one who looked around 4-5yrs old and one who was easily under 2yrs old, they kicked out a couple elderly people, and they kicked us out, including my pregnant wife and my 2yr old daughter. None of the local businesses were REQUIRING their customers to leave but Ross was and that’s a horrible business practice that you require people to leave and venture out into dangerous weather. Like many of us that were leaving all stated, let me state it here, we will never shop with Ross or any company affiliated with them simply due to their lack of care for their customers and terrible business practices that were shown today.

Yes I’m aware people always say/think one person or even a handful of people actually matter to the company’s bottom line, to some extent it’s a true statement. But if this type of thing happens at one location, then the chances are high that it happens at multiple locations. Could be during sever weather or just sever situation...

One time I walked in and they had swept the entire store and left the debris pile directly in the entrance. Literally walked into a massive pile of dust and trash, it was so unusual that I even checked to make sure I hadn’t some how gotten in the store before they were open to the public. Today I saw someone openly shoplifting, I had a crying baby and had to leave the store but immediately called to let them know where in the store and what time it was at so they could pull the security footage but they straight up DID NOT care one bit. The person said “I’ll tell my manager” and hung up as soon as I said why I was calling. For a while their main dressing room was inexplicably out of service and the one they set up in the front was completely inaccessible for me as someone with a baby in tow, let alone anyone with a physical handicap requiring a wheelchair, no way it would have...

We had our first Ross trip after leaving Old Navy still needing clothing for the kids. It was big and reminded me of Goodwill, but better prices and products. We went for kids clothes and had lots of options for great prices. I got them numerous items, my husband even found shoes. I wish I had more time to browse, I literally only saw kids clothes. Everyone else went exploring, while I was moming it thru racks finding clothes and sweet deals. After getting everyone back to me to try on items, was time to go, they were tired from shopping...🤷‍♀️🤣 I can't wait to go back and...