Slumberland Furniture — Local services in Maplewood

I paid for furniture at this store back in July and was informed it would be shipped and delivered through a store closer to where I live. After several months of waiting for the paid furniture to arrive some of my items where delivered on 10/29/2020 (the table set I order won’t be in until 2/2021). As you will see by the photos the sectional I ordered came pretty severely damaged with multiple rips 1-3 inches long and 5 out of the 6 pieces have structural damage (broken framework and or mechanical issues). The delivery personal had total disregard of the damage as they were assembling furniture and were about to leave our house without saying anything about it, luckily I arrived home to inspect the furniture before they left. I contacted the store that delivered the furniture the next day to make the aware of the damage. At that time they said they would reorder the sections of the couch that had damage and 2 drawers but it would take several months for the new sections to come in and that we could use the couch as is until the replacement sections came in. Than this week we received an email from Mary stating that since more than 50% of the furniture was damaged that we needed to do a full return and reorder the whole couch and that they were going to come pick up the damaged one. I was a little confused because I was under the impression that the replacement sections had already been reordered only to find out they hadn’t been at this point and that all they did was order supplies to fix the damage of the existing couch (which has several sections with broken framework). I than reached out to the Maplewood MN location because that is who I purchased the furniture from and took my money to see if they could assist me in getting my furniture replaced. Unfortunately the manager Rick was not helpful and referred us to a customer service lady named Cheryl. Spoke with Cheryl in great detail and sent her pictures of the damage. Her response suggested that I just return all the furniture that I just waited months to receive, do a full refund and reorder from a different store thus having to wait several more months and not have a couch or table or bedroom set for my children to use. She also express that it is not possible to receive furniture with out some flaws (which if you could see the damage this is more the a stitching flaw). I must say I am beyond disappointed in the Slumberland company, they lack professionalism, and have disgraceful morals and ethical views that are a disservice to a paying customer. They’ll be all friendly and helpful to get the sale, but than leave their paid customers to fend for themselves. I recently lost all my furniture due to water damage and had to replace every piece of furniture in my house. I bought furniture at several different stores such as Coleman’s, Ashley, Dock 86, Home furniture and Slumberland. Of all the places I purchased furniture from over the last several months Slumberland is the only company I have even remotely had an issue with and I regret handing my hard working money over to them, wasting so much time on a company that doesn’t back up the products they sell or look out for their...

I went to Slumberland today and bought a new couch. I always ask for Heidi the sales person. I bought several pieces of furniture from Slumberland and always ask for Heidi. She is very kind and helpful and is never pushy. She goes above and beyond to make your time comfortable. I will always return to and wish others would ask for Heidi. You won't be sorry. THANK YOU HEIDI!

2/9/21 I returned to slumberland today and as always asked for Heidi. I was there to buy a new bed. As usual she was very kind, helpful, and professional. She helped me get exactly what I needed. THANK YOU AGAIN HEIDI. I WILL BE BACK FOR ANOTHER SOFA. 🙂

7/7/21 Today I went back to slumberland to my favorite person, Heidi and bought a lamp. My friend who came with bought a new temperpedic mattress. As usual she was very kind. Peeps, remember if you go to Slumberland and need anything, please ask for Heidi. You will so happy as she will go above and beyond to assist you anyway she can. THANKS AGAIN HEIDI.

4/10/21 I called Slumberland this morning and spoke with my favorite person, Heidi. I told her my friend recently bought a new lazy boy recliner and I wanted to buy the same one. It was nice that our business took place over the phone. My recliner was ordered and paid for with Heidi's help. Now I can't wait until it comes. As always, Heidi is so helpful and patient. I will always be grateful for all the help and kindness she provides. THANKS...

I went in to a different Slumberland to talk about beds. When it came time to order it, we happened to be out by the Maplewood Slumberland. My poor experience started with the assistant manager, Pete. He told me the complete wrong information on types of coils in a certain bed I was inquiring about. Had I not been into the other slumberland first, his misinformation would have led me to buy a more expensive mattress. Thankfully I knew the true information and was able to purchase the bed I originally inquired about. Pete failed to set up delivery of said mattress. When it was getting closer to when I needed it, I had to call Slumberland myself to get the delivery set up. I specifically asked for a phone call an hour prior to delivery to ensure I would be home, as I didn’t want my mattress sitting outside on the wet ground. I got a call 15 minutes before the delivery was solved to happen. I called to speak to Pete to discuss my frustrations, as I’ve had bad experiences with Slumberland in the past. He rudely asked me what I would like to be done and didn’t offer any type of explanation or suggestion on how to eliminate some of the frustration. As a person in management, he handled an unhappy customer very poorly and I would not recommend...