Bluemercury — Local services in Miami

I have been a fan of blue mercury for years. I am not sure if the pandemic has affected staffing, but today's experience was the worst I've experienced, especially for a high-end skin care store located in the "new and improved" Cocowalk. I came in specifically for a face lotion and asked for a tester. The sales person looked through all the products and told me there was no tester available and that the only person approved to open a tester was the manager, and she was not available. I decided to buy the lotion anyhow. The mistake I made was not opening it myself to physically look at the product. When I got home, low and behold, the sales clerk had sold me an open product... I imagine the unlabeled tester! I now have a product that everyone's disgusting fingers have been in. Disgusted and disappointed to say the least. Not to mention their service was lazy and they barely cracked a smile. Not the service I expected and once knew of the brand. Check...

These 5 stars go to Rosita! What a gem, I wish I could give her 10!!! First I walked in because I just finished crying after a healing heart to heart with a friend, which ruined my minimal makeup. As soon as I walked in Rosita greeted me with a friendly hello and asked what I was looking for today. I told her my situation and she quickly jumped into to help, she asked about the brand I used and guessed my color instantly! What an expert 😍 you don’t find that these days. She made sure to show me products, why she recommended them and made me look 100% better. We even got to share a moment about Miami and how things have just changed over the years. I really loved and needed that interaction in my life! Please recognize and reward her the best way possible because good humans and great experiences are hard to find these days. Rosita, thank you for rescuing me during a vulnerable...

This is my new local Bluemercury and I couldn’t be more excited about it. First of all, they have a great selection of products. What makes this Bluemercury stand out from other beauty stores nearby is the customer service. If you visit, ask for Kate. She’s one of the sweetest, most down to earth sales associate I’ve ever met. She has helped me discover new lines I would have never tried if it weren’t for her and is patient when listening to my skincare needs. I love that Bluemercury has always been kind giving samples and honestly thanks to that perk, I’ve been able to try products before purchasing them and fallen in love with them. Thank you Kate for being...