YouFit Gyms Coconut Grove — Local services in Miami

I have been a faithful member of Youfit Coconut Grove for over 2 years now. I like the gym space and have particularly enjoyed the personal trainers I've worked with. They trainers are professional, capable, and caring.

That said, I was hurt and shocked today to see a screen that labeled me as a "rude member". I asked the manager Katia about it and asked to get it removed, as I have no idea what it refers to.

"It's an old note. You weren't supposed to see it. It's not possible to remove it," she said.

I explained, "I'm a person - an elementary school teacher, a stepmother. I come to the gym and either work out with a trainer or work out independently. I don't want to be misrepresented by such a cruel label." I added, "What is this incident about, anyway? If it's on my file, can I understand what it refers to?"

"Stop talking. Stop repeating yourself," Katia responded. "I'll see what I can do," she added. In the past, when Katia has said that, she hasn't gotten back to me, so I doubt anything will be done. :(

I'm writing this here - and emailed corporate - with the hopes I will reach someone in Youfit's corporate department.

I found Katia's response hurtful and troubling for a few reasons:

She did not treat me as a paying customer - or as a human. There was no compassion, validation, or respect from her.

The screen was literally left out in the open - it was the gym's mistake, but Katia  did not apologize. Furthermore, when I went with my trainer to book the next appointment, I saw the same screen again - Katia had taken no care to hide it.

I work out weekly at this gym, consistently. I have been paying for training for several years now. I've really formed meaningful relationships with all the trainers I've worked out with, including Melissa, Ronald, and Yasser. I keep to myself and share equipment with other gym-goers. I teach my students not to label people, and it's awful that this business does that--and leaves it out for all to see.

While I love the trainers, I'm really hurt by this comment and am considering cancelled my membership. I'm hoping that someone who can address this issue properly will reach out to me- I emailed their corporate email.

(P.S. One time, when some teens were asking me to get off equipment prematurely, I said I had a right to use the equipment. That is the only possible incident I can think of where I had a negative experience at the gym, but I...

This YouFit location at CocoWalk feels outdated and poorly maintained. Many of the machines and equipment are worn down, and it shows. For example, the bench press bars and incline bench bars are badly oxidized and rusty—to the point where they pose a real safety risk. They either need to be scraped down and cleaned properly or replaced entirely.

Another big issue is the limited number of 45 lb plates. There simply aren’t enough to go around, which makes it difficult to have a proper workout without waiting or walking around trying to find them. They really need to order more.

Cleanliness is also a problem. The equipment and free weights are very dirty. Every time you grab a barbell, dumbbell, or plate, your hands come away grimy. You pretty much need to wash your hands immediately after or wear gloves just to get through a session.

Another issue is the lack of gym etiquette among members. Many people don’t re-rack their weights—they’ll pick up dumbbells and leave them wherever they finished working out without even trying to put them back. While I understand this ultimately comes down to the members, the staff should be walking the floor more often to enforce these rules. Re-racking weights is basic gym etiquette and responsibility, but at this location, it’s almost nonexistent.

The atmosphere isn’t the best either. During peak hours, the music is blasting so loudly that even with noise-canceling headphones, it’s hard to hear your own playlist. This is unlike other YouFit locations I’ve been to and seems to be driven by a younger crowd that does whatever they want instead of following the standards.

Finally, customer service is disappointing. My interactions with staff have been mid to low quality. A few times I’ve asked questions, I was met with attitude or annoyance, which made me feel unwelcome.

✅ Overall: This gym has potential, but it needs serious improvements in equipment maintenance, cleanliness, and customer service. With cleaner facilities, safer equipment, more plates, and a more professional atmosphere, it could be a much...

Updating my 5⭐️ to 1 due to very poor management of this gym. I’ve been coming to this Youfit for the last 6+ years and I have seen it go up in flames since they changed the previous manager Joanna. To give you context, during 2022/2023 they started making substancial improvements in machines and the space. Everything was running smoothly including maintenance, organization, friendliness of the team, until they changed management and things started going downhill.

To start, they got rid of their best employees (Milton, Otto, Kayla and many more trainers who were super friendly and had a lot of initiative to keep things tidy and organized).

Nowadays, after almost a year with the previous manager gone, the new manager doesn’t seem to care about anything, including clients getting hurt: we have made multiple requests to change MANY machine accessories that are falling apart for months, and which are literally breaking while you are using a machine, resulting in you getting hurt or hurting someone else (yes, that happened to me once and I nearly broke my wrist).

Also, this location charges about 3 times what other youfit locations charge, and I get it that is a “premium” location because they are right in the heart of Coconut Grove, but if you are charging 3x times and don’t even have a sauna, then at least do a better job at keeping things well maintained (including super cheap accessories. Duh!)

I love this location and it’s basically the only option in all coconut grove if you only want to use machines. I was honestly happy to see how much improvement they had during Joanna’s management, however I honestly don’t think they will make it another year the way they are doing right now with this new management. So much potential wasted all because of the people they hire to...