Rowan Coconut Grove — Local services in Miami

I went to Rowan because I’ve been walking past there for the past couple of months now, and I always heard great things about it, and because I also needed to reopen a few holes I had previously done that closed. I went all excited and the staff were awesome. However, as soon as I sat down in the chair, the lady that helped me out seemed a little unsure and uncomfortable doing my piercings, and had a needle stuck in one of the holes I was supposed to open saying it was clocked up and not closed and that she had to keep the needle inside my ear for a little longer to unclog the hole (which for me was extremely weird, because even if was actually clogged up, no one in piercing and tattoo parlors would’ve done that), and for the other holes. I’m usually painless, but I did feel a little bit of pain doing them, and naturally, for everyone that had piercings done before know this, after doing the piercings and putting the jewelry, my holes bleed a little. However, one of them kept bleeding for a while until nighttime and it stopped. I took every precaution I had to and that was recommended to me, but it kept bleeding over the course of 3 days, on and off, until today (Wednesday, and I had the appt Sunday), it started bleeding a lot, none stop until I had to go to a hospital to get it checked. The doctor said thankfully I went when I did, because whoever did that hole, did the job horribly, and it could continue bleeding until I wouldn’t be able to feel my left ear anymore. I had to take a lot of medications home and take that earring off so my ear could heal. I’m never going to that store ever again, and I would highly recommend no one going there as well, unless you want your ears bleeding and end up going to a...

I visited Rowan Piercing Studio in Coconut Grove two days before Christmas, hoping to buy some special gifts for my little sister. Our experience, however, was deeply disheartening. We arrived at the studio at 4 PM, only to find the door inexplicably locked. Despite our presence, the staff member inside chose to completely disregard us, as if we were invisible.

After waiting for ten minutes, with no explanation or acknowledgment, the lady finally rudely gestured frantically pointing to her mouth, I guess indicating she was going to eat? She was not only unprofessional but also disrespectful. A simple sign indicating a break time or a courteous verbal explanation would have sufficed and been much appreciated.

The lack of basic customer service and the staff's dismissive attitude were not just disappointing but also contrary to the warm and welcoming spirit we cherish in our community, especially during the festive season. This experience has unfortunately left a sour taste and a reminder that Rowan Piercing Studio may need to reevaluate its approach to customer interaction and community values in...

Amazing service! I took my two daughters today and I’ll be recommending this place to anyone who will listen. My girls are 8 and 6, and while they’ve been pierced before at other places, it’s never gone smoothly until now.

Our nurse, Zayna, was absolutely incredible. She walked them through every step, encouraged them, and made them feel comfortable. She even noticed that my oldest didn’t actually need to be re-pierced because her previous hole hadn’t closed something no one else had caught before. Zayna also explained that my girls needed longer earrings for their lobe thickness, which was likely the cause of their past issues. Such professionalism and attention to detail!

My younger daughter was nervous, but the staff handled her fear with so much kindness and grace. By the end, she felt calm and cared for. The location itself is clean, welcoming, and super cute ..such a great environment for kids .. teens .. (and parents!).

I couldn’t be happier with the experience....