Infinity at Brickell — Local services in Miami

Infinity once delivered a true luxury experience. Today, the hallways are often dirty, lobby floors have lost their polish, elevator cabs and hallway walls are scarred with nicks, carpets look worn, and half the lights in the driveway fountain have been out for months. A leather chair in the lobby is “repaired” with duct tape, and a router with exposed wiring is in plain sight, plugged into the TV near the elevators. These are easy fixes that remain ignored, signaling a lack of attention to detail and upkeep.

Hallway and unit flooding is almost routine—sometimes multiple times a month, often once a quarter. Water damages walls, ceilings, and carpets. This recurring property damage shows a clear fiduciary failure. The board has had time to identify the root causes and implement lasting fixes, yet instead responds with delay and excuses.

Elevator issues are another major frustration. The service elevator was down for weeks. Then a second elevator failed, causing long waits and crowded rides in overheated lobbies. During one delay, a housekeeper insisted on cleaning an elevator mid-rush. When asked why residents weren’t informed, a board member said there was no obligation to communicate outages. This attitude highlights the growing disconnect between leadership and those who live here.

Meanwhile, residents are paying higher maintenance fees and funding a pricier management company—yet receiving worse communication, poorer service, and a visibly deteriorating property.

Air-conditioning has also been a long-standing issue. Over a year ago, residents reported hot units, hallways, and elevators. The board denied it was a systemic issue, blaming individual units or insisting common areas weren’t meant to be cooled. Those who pushed for answers were dismissed or spoken down to. Now, summer 2025, many units still lack reliable AC. This was preventable. A full operational audit should have been done when the new board and management came in—standard practice in any well-run organization.

Nearly every problem is blamed on the prior board or old management. Flooding? Their fault. AC issues? They ignored them. Elevators? Old mismanagement. Even the late FY 2025 budget—missed deadlines that triggered early maintenance fee hikes—was blamed on people who were already gone. The new board had full control and a fresh start. Instead, they’ve squandered it with constant blame-shifting.

In any professional setting, blaming a vendor for current failures would never fly. Leadership is about managing timelines, vendors, and outcomes—not making excuses.

This endless deflection also leaves no space for humility. Mistakes happen. But owning them, learning from them, and committing to improvement builds trust. Sadly, residents who challenge decisions are often dismissed or even retaliated against. The tone is about control, not community.

Many owners now believe the board assumes residents are naïve—or worse, incapable of seeing through the excuses. That belief is not just wrong, it’s insulting.

It’s also predictable how leadership will respond to this review: deny everything, call it fiction, and once again blame the former board and management. But that narrative is not credible. Residents are paying more, getting less, and living in a building that no longer meets the standard of luxury. I understand posting this may not help property values short-term. But staying silent while conditions decline does greater long-term harm. The Infinity still holds great potential. What it needs now is a shift in leadership tone, competency, and accountability. We need seasoned, results-driven professionals—on the board and in management—who lead with transparency, humility, and respect. Only then can The Infinity return to being the building its residents were promised...

As a resident for the past 10 years, I have to say that the building is going downhill. What used to be a pleasant and upscale place now is not even a shadow of it.

The driveway is always dirty, tiles coming off, cars parked everywhere, and valet doesn't do a thing. Garbage all over and the bad smell coming from the restaurant. You can't even walk to the main entrance. They let deliveries leave their cars unattended in the middle of the ramp. It is very chaotic and dirty.

Lobby needs some cleaning as well, specially the marble floors. Hallways are disgusting with no A/C. Elevators always down and no ventilation.

Therre is no security company at the moment on site, it seems that the new management company made chages and hasn't hired one. New manangmeent comapny is WORST than the previous one. They are not making any improvements, just making things worst. No prpeparation ahead of time, no plan whatsoever, just putting off fires, all last minute and sloopy.

The list can go on and on. All I want to say is that the building is not what it used to be. This new manangement company has...

Wendy the “building manager” needs to learn how to talk to people! She had the audacity to yell at my niece to move the moving trucks while she is still moving! There is no need to act like she is doing something bad instead you should have talked to her like a decent human being but to demand and yell is unacceptable! Even the movers felt bad for her and embarrassed for her. Wendy you will get a formal complaint to your manger Mr. Suarez. You could have handled it like a decent human being but you chose to be disgustingly rude! Your assistant manager handled it calmly and I wrongly gave him a hard time (my deepest apology)but my niece explained how pleasant and nice he was towards her. Learn from your assistant manager! Sometimes it takes longer than 3 hours to move and everyone, including the tenants uses that service elevator so it even makes it more difficult! What a...