Marc Jacobs - Miami Design District — Local services in Miami

Let me just start out saying if I could give this store 10 stars, I absolutely would!!! Shout out to Alicia who made my experience such a delightful one.

My husband and I had been searching the MJ Teddy Tote Bag for a few months because this was one of his Christmas gifts to me lol. It seemed they were sold out everywhere (both in stores and online) since mid-2021.

However, I decided to call the only MJ store we have here in Los Angeles to see if they were receiving any new shipments. The rep explained this was a very popular bag and hard to come by, but he was able to check his system to see if there were any other MJ stores that may have had them in store.

The only store he could locate was in Miami, FL. I was afraid if I called Miami Design they would not be able sell to me because I had to purchase the bag in store and mind you, I am on the other side of the U.S. LOL!

Fortunately, the rep I spoke with, Alicia, was so kind and courteous from the get-go. She said she would need to call me back and take my order as soon as the crowd died down. Usually, reps don't call back because they either get too tied up and forget or they just don't have the patience to call back. Surprisingly, she actually called me within half an hour.

Alicia was so easy to talk to. She walked me through the phone process step by step with a lot of patience on her end. She made my buying experience just a pleasurable one. She was even kind enough to text me my receipt and tracking number. This allowed me to keep record of my purchase, as well as track its every location.

I am just very thankful for the outstanding service I received from Alicia. My bag finally came in and I am in love.😍 Thank you Marc Jacobs Miami Design for everything. I will definitely be...

Well my 1st experience with Marc Jacobs was not so pleasant until I came across the Miami Store and they changed my entire experience for the better. When I 1st called the customer service I kept getting inaccurate info. When I called the Orlando, Fl location it was not so pleasant and professional. However when I contacted the Miami, Fl location I was very impressed. The consultant I was working with was Ms. Alicia Hall.. She was STELLAR AND SOOOOO AWESOME AND PROFESSIONAL. She took her time with my sale and educated me about the similar inventory. She was beyond engaged. I wish all the other representatives had the same stellar service. This young lady needs to be greatly recognized and promoted. She is the reason why I will definitely return back to Marc Jacobs. Thank you so much for your outstanding customer service Ms. Alicia I will be back to your location to buy some more products with you. She made me feel like...

I had an absolutely fantastic experience at the Marc Jacobs store! From the moment I walked in, the staff was warm, welcoming, and eager to assist. They were incredibly knowledgeable about the products and took the time to help me find exactly what I was looking for. Their attention to detail and personalized recommendations made the shopping experience feel truly special.

The service was seamless from start to finish—quick, efficient, and with a genuine touch of luxury. I left the store not only thrilled with my purchase but also impressed by the level of professionalism and kindness from the team. Without a doubt, one of the best shopping experiences I’ve had.

Highly recommend this store for anyone looking for top-notch service!

Rating: ★★★★★ (5/5)

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