I've gone here 3 times. Twice alone for 3 piercings all together and Once with a friend for two piercings and each and every time it has been a memorable experience. Denice is a very pleasant lady to deal with and she does an amazing job of being patient and informative and has a way to make you laugh. She is very knowledgeable. I'd recommend seeing her whenever you can. My friend got pierced by Luis and while I didn't get pierced by him she said it was painless. I had a chance to interact with him and once again he is rather funny and has a lot of stories and seems really knowledgeable when we were asking questions.
Last person I got to deal with for my most recent piercing was Noel, who takes a more direct approach to piercing or maybe that was just my experience with him. The place has a by appointment only policy in place and since I've been going it hasn't changed. The door is always locked unless they let you in so as I've done with all previous piercings I show up 5 10 mins early wait outside. A gentleman was inside so I didn't knock to let him know I was outside I waited patiently even 20mins past my 5 o'clock appointment to not intrude or interrupt thinking it was a client. The individual walks out a wait a few more minutes I knock and inform Noel I had an appointment at 5. In a some what aggravated tone Noel states It is almost 30mins past 5. I apologize and stated he was with an individual I didn't want to intrude to which he responds that it was an a person I don't remember his name and that he basically knows him and he wasn't being seen for anything. I respond with apologizing again but that from previous appointments I would wait outside until someone wasn't inside before knocking to be respectful for those inside. Noel in the end let's me inside and we continue with the appointment but from that point it just seemed a little tense. It was my least favorite interaction and was more of a come in get pierced and leave experiece. This time I didn't ask about jewerly to purchase or buy anything besides paying for piercing.
Prior to the 3rd appointment I had spent roughly $600 for piercings and jewerly and have tipped well and while that didn't change at the 3rd appointment even with the interaction I had with Noel if I do decide to go back for another piercing here or continue to recommend this place to my friends in Miami and throughout the Florida Keys I don't know if I would tell them to book an appointment with Noel even if he...
Read moreMy friend has wanted to get branded for a little over a year and finally he got around to booking an appointment. He asked me to drive him there (the branding was on his chest and he didn't know if he was gonna be able to drive after) and we drove the hour hoping for the best. Once we arrived we were not disappointed. The building he uses for piercing, scarification, and branding (he also has a tattoo shop two doors away) is set up really well and everything is right there. He has a lot on display and a lot of really cool articles on what he does on the wall. The owner and person who does the scarification (I'm sorry I'm terrible at remembering names) was super friendly and all about making my friend feel comfortable. He was cracking jokes and making us laugh to ease my friends nervousness and it worked! The preparation took longer than the actual process. He made sure that my friend was totally happy with the stencil and the size and the placement before he sent us to his tattoo shop to have one of his artists put the stencil on. The actual branding took no more than 15 minutes and he continued to poke fun at my friend for being so nervous so that he would relax. There came a moment towards the end where the piece my friend wanted was a little more intricate and he asked for silence so that he could focus on the pattern. Not many people do that for fear they'll offend the customer, but we weren't offended because he wants to make sure that it's done properly and the customer is happy with the outcome. When he finished he told my friend what he needed to do in order to take care of the piece, but also to make it scar correctly. When it came to paying he went above and beyond to make sure my friend could afford it and he even refused the tip because my friend is heading off to college and my friend "could use the money for books or something." If you're ever considering scarification or branding, I recommend this place 100%. Even if you're a few hours away, it's totally...
Read moreI came here to change my jewelry based on all the positive reviews, but my customer service experience was disappointing. The store itself was clean, and the procedure went smoothly—two stars for that. However, the man who helped me, while seemingly knowledgeable, was condescending and unpleasant to interact with.
I brought in my own jewelry to switch out, and he said, "You do know you’re switching out one shitty earring for an even shittier earring, right?" This is quite an unprofessional and harsh way to speak to someone. A professional approach would have been to offer guidance and suggestions—not to insult my choices outright. It’s one thing to provide expertise and advice, but there’s no excuse for degrading a customer’s belongings, especially when they’ve come in for a service and are paying for the experience.
When I was browsing the jewelry, I mentioned I wanted a daith ring instead of the curved barbell my daith was pierced with—for purely aesthetic reasons. I’ve never had issues with my daith jewelry. He responded with: "In my 30-something years of piercing, I’ve never seen a daith done with a curved barbell. I don’t know what kind of piercer would do that." First of all, who asked? Secondly, there are so many talented and experienced piercers in the profession, it very arrogant and narrow-minded for him to act as though his experience defines an absolute standard. A professional piercer should be open-minded and avoid making blanket statements that undermine both clients and their peers. His attitude not only came off as rude but also signaled a lack of respect for differing practices within his own profession.
The entire experience was uncomfortable and disappointing. Those were just two of many points of contention.Overall, I would not return here. I recommend Facet Piercing instead—their jewelry selection is much better, and the staff are consistently professional...
Read more