Kirkland's Home — Local services in Millcreek Township

I recommend that no one shop at Erie Kirkland's unless you WON'T return an item. It has been 3 months and this store never gave me my refund for a returned item. I have the receipt, spoke to their managers (which I guess 2 aren't the "real" manager according to them so a waste of time), and their customer service department is slower than a snail and don't give you any information or call back. Pretty much the in-store didn't void it properly and frankly don't care so they won't do anything for me, even though I have the receipt. I've been trying to get this fixed for months. So they still have an item that I technically OWN and neglect fixing my case. DON'T RETURN/SHOP THERE. Sad because they have great items, but maybe if they knew how to do their job properly and cared about giving money back, then...

I went into this store in my nasty work clothes. Not once was a judged or frowned upon. I don't get to erie much so when I do I always go into this store. The associates were wonderful to me helped me even offered to help me bring my things to my car with me. Now my experience after I left this amazing store was not so good. I will not mention the store name but I was judged and not helped at all. Great job to Kirklands starting with management on down. The Golden role treat others the way you want to be treated. U guts rocked it....

This was a great experience! From the gentleman greeting everyone at the door to the customer service. I'm sorry I dont recall her name..( but the saleswoman with the hair shaved on the sides) went above and beyond for my mom. She told us to check our emails for a great coupon!! She brought over decor suggestions to match a picture my mom wanted. Other locations should take notes...