Levi’s Outlet Store — Local services in Milpitas

Its hard to find my size since I'm 28x30. Not all 510 skinny jeans are the same. Some, to my surprise, aren't as elastic as others, so its must to try on everything even if the size is correct. Sometimes the size is either really tight or way to baggy even though the cut says its all the same for 510 denim. Also hate that they close the fitting room an hour sometimes before closing. Another thing that annoyed me is one of the denim I bought wasnt discounted properly; it had a tag with a lower price then the originally and then was like an additional 50 off. The cashier didn't see the sticker and over charged me. Seriously why doesn't the register apply all the discounts withput human error. Ended up returning anyways, because I had to go home to try on since the fitting room was closed early. If all the skinny jeans were the exact cut they're supposed to be I'd give this 5 stars because then I wouldnt have to double check each visit. Honestly every so often I'd just like to come here once every 6-8 months and buy new denim in bulk without the hassle of trying everything on and trust the sizes they...

The store and its staff seemed to be quite disorganized, leading to a frustrating experience. I patiently waited in line for nearly 30 minutes, and then a staff member informed me that, due to my existing purchase, I could choose any item from the clearance section for free, bypassing the queue and heading straight to the counter. However, when I arrived at the counter after 10 minutes, the staff member who provided that information was nowhere to be found. Other staff members instructed me to join the long queue again, which would have wasted another 30 minutes of my time. When I mentioned that I was specifically told to go straight to the counter, I was informed that the staff member who provided that information had gone for lunch, and they couldn't assist me. Feeling frustrated, I decided to leave the store without making a purchase. It seemed as though the staff had little concern for customer care, as their main motive appeared to be avoiding any potential loss to the...

Extremely Disappointed with Customer Service

I bought a pair of Levi’s jeans from this store just last week. I noticed that the belt loop was already broken. I returned the jeans in perfect condition, with all tags still intact, expecting a reasonable exchange or return.

Instead, I was treated with complete disrespect and unprofessionalism. The staff brushed it off, claiming “they do the checks before selling jeans” and implying it must be my fault, without even genuinely inspecting the item. No effort was made to resolve the issue or even listen properly. Instead ask to do online return.

It’s unacceptable that Levi’s stands behind quality, but this store won’t even acknowledge a clear manufacturing defect on a brand-new product. I expected better. Will not be shopping at this...