Original Penguin — Local services in Milpitas

What an experience! ‘Was trying an apparel just a few minutes ago at the Milpitas Great Mall store. Was holding a sweatshirt that I tried on, on one hand and was looking for another one that was less wrinkled. I grabbed 2 more that I inadvertently held together with the one that I was already holding, but put them back because the one that I was holding was less ruffled. There was this African American lady who rudely cut in front of me and grabbed the item that I put back in the rack. She said that I couldn’t put it back bec that was the one that I tried on (without explaining what she was doing). I asked why and she said that “it has to be sanitized bec it was the one that you tried on”. I was positive that what I was holding was the one I tried on but she said “don’t argue with me”. Turned out that she was the manager. Asked for her name but she said that “I don’t have to give you my name”. I have no problem with store policies with regard to “sanitation” especially in the advent of covid as long as it’s done and explained properly. The manager was just plain rude. The question is, was I singled out bec I was Asian? I believe so. Makes me wonder if this mgr has a way of determining which items were touched by the customers and and if so, does she sanitize them all?…Why? Because I don’t see much difference between trying on and touching an apparel when it...

Ridiculously rude employee. Spoke so aggressively he was almost yelling at us. Told us they didn't carry a size that my boyfriend was already trying on. And then told us they didn't carry that size in the fit and color we wanted. Of course we found that exact fit, color, and size combination shortly after. Aggressively tried to "help" us find a size but basically wouldn't let us try to find the sizes ourselves yet if we didn't we wouldn't have found the sizes we wanted because he wasn't helping us find them. Then came back and asked me "how my brother is doing and if he needed any other sizes" (I was shopping with...

They take a really long to ship online orders and when you contact them for customer service, they're not terribly helpful Having said that, they have excellent clothing and I'd you get it at the right time, good deals. I love their fleece hoodies in particular, which are comfortable enough to wear during cold nights, and nice looking enough to wear outside the house. I'll continue shopping on their website, though I wish they started using UPS. Their shipping through FedEx takes far too long and is fraught with delays, so when ordering, plan on it taking some 18-days for...