Pandora Jewelry — Local services in Milpitas

After researching this location, I now fully understand the disappointing experience my daughter had at the Pandora store in Great Mall. It appears that the manager, Jasmine Flores, may be at the center of ongoing issues—many negative reviews seem to point directly to her behavior.

Just two days after receiving a ring as a gift, my daughter attempted to exchange it for a smaller size. I was present when she tried it on, saw that it was too big, and we immediately placed it back in the box for return. When she visited the Great Mall location, Jasmine Flores—who identified herself as the store manager—refused the exchange, claiming the ring showed “signs of wear and use.” That’s completely unreasonable. How can a ring show wear from simply being tried on for a few seconds? It’s common for gift recipients to try on jewelry and exchange it if the size is wrong. That’s basic customer behavior and should be expected.

Later that day, my wife called the store to try and clarify the situation. Jasmine Flores was immediately defensive and dismissive. She interrupted my wife, confirmed she was the one who denied the exchange, and said, “That’s final,” without offering any explanation or attempt at resolution. She didn’t take even a moment to explain what signs of “wear” she allegedly observed on a ring that was never worn outside the box. To make matters worse, she wouldn’t even allow my daughter to try on a smaller ring to determine her correct size.

This experience was unacceptable. Customer service requires patience, professionalism, and care—qualities that Jasmine Flores clearly lacks. If someone does not have the temperament or interpersonal skills for a customer-facing role, they should not be in that position. Unfortunately, it appears this is not an isolated incident, as many reviews about this location cite similar encounters with her rude demeanor and baseless return denials.

We have submitted a formal complaint to Pandora’s corporate office and will be reporting this experience to the Better Business Bureau and other consumer protection platforms. We hope Pandora takes these repeated concerns seriously and considers placing someone in charge who understands and respects the fundamentals of...

⭐️⭐️⭐️⭐️⭐️ I had such a wonderful experience at Pandora thanks to Jazmin! She was incredibly warm, patient, and helpful from the moment I walked in. I came in looking for meaningful gifts and left with two beautiful pieces that I’m absolutely in love with.

Jazmin helped me create a special bracelet engraved with my daughter’s name—it turned out perfect and means so much to me. She also helped me design a charm bracelet for my mom, filled with beautiful personalized charms like bees, hearts, and more. Jazmin had amazing suggestions and made sure every detail was just right.

She never rushed me, made the process feel easy and fun, and truly went above and beyond to make it a special experience. You can tell she genuinely loves what she does and cares about making her customers happy.

If you're visiting this Pandora location, definitely ask for Jazmin. She's a gem, and I can’t...

I visited the PANDORA store and unfortunately had a disappointing experience. The salesperson seemed very down or uninterested — it honestly felt like I was bothering her rather than coming to make a purchase. I asked about a few promotions, but she responded so dryly and didn’t seem willing to explain anything. It’s a shame because I came in excited to buy a gift, but left with a negative impression. I really hope customer...