Kirkland's Home — Local services in Mishawaka

I love Kirklands products but have to say their customer service is less than stellar. I had to place an online order because my local store did not have some of the items in stock. They were offering 20% off plus free shipping on orders over $99. The disclaimer for the free shipping said any online purchase total of $98.99 or more and that discount would automatically be applied. No code needed. Also did not say that is was invalid with any other offers. I took a screenshot of the offer. Placed my order and was charged $16 for shipping. Called in & representative told me that I was charged shipping because my subtotal after the 20% discount was $98.72. They were unwilling to extend the free shipping offer to me over $.27. Their reasons for this were not mentioned anywhere in the disclaimer / restrictions for free shipping! I advise being very careful if you are shopping around. Kirklands seems to be trying to be very sneaky to avoid honoring their discount offers. I will be returning the items and shopping elsewhere. Apparently they are ok with losing...

UPDATE(2/2025) I no longer work here🫤Loved my time here. Went in after Christmas and the Store manager Christine helped us...she's AWESOME very knowledgeable and friendly. You need help with decorating or items look for her she's the best! Store looked so neat and organized all so pretty. Makes me want to buy everything 😃

Love it so much, I got a job...

Sales associate was lovely and very knowledgeable. She went to get a manager to help us load the small desk my friend purchased into the car. When the manager arrived, she said to us, "so neither of you ladies were able to help lift this?" In a most rude and condescending tone. I probably...