Sierra Trading Post — Local services in Moorestown Township

With bargain prices comes bargain customer service. Tragic that you can’t return, exchange or even get a credit for an item when you lose your receipt. What a terrible company policy. Was so excited to have this store come to Johnson city tn until the manager there with long hair and glasses that turned her name tag around so I couldn’t see it said they can’t even give a merchandise credit for an item I bought last week and lost the receipt to. Guess I’ll be shopping at target or Amazon from now on since their customer service is far superior and great...

Well I placed an order on1/4, estimate time of arrival is 1/10. Ok no problem. In anticipation of my order I went to the website and noticed that one of the items were $10.00 cheaper. I reached out with my issue and was told that I can return and then repurchase. 😳 i still haven't received it yet. Awesome customer service!!! It is more cost effective and customer service appropriate to simply utilize the price adjustment tool. Totally ridiculous. I am sure this company will be receiving a...

Just a word of caution. Some manufacturers of products sold by Sierra specifically exclude any items purchased at Sierra from their warranty. If you wear a product one time and it fails, Sierra will not allow return or exchange. This happened to a pair of $300 boots I purchased. There is obviously a defect in materials and/or workmanship that is no fault of the purchaser and neither Sierra nor the Manufacturer will stand behind the...