Tanner's Alley Leather — Local services in Morgantown

I picked up a pair of beloved Fluevog boots today that I left at Tanner's because one of them had the seam split along about an inch up the back. Above the heel, around the bend in my ankle. This is a not terribly surprising place for a well-loved boot to suffer wear.

They should have been embarrassed by what they handed back to me. Sadly, I did not look at the boots until I got home and after they were closed today. The leather was not ripped, originally. The seam came undone. It is a repair I know others have gotten done on these and similar boots - albeit, elsewhere. Not only is the "repair" not in line with the original seam, the stitching is a mess of a seam stitch if it is one, and the new holes that were made are inconsistently spaced and uneven.

These are $399 boots, now damaged by this $15 repair. I would have preferred they call and tell me they could not or did not want to attempt to repair these boots. I can't begin to imagine why someone thought this was the better option. I will not be taking any more of my shoes to Tanner's Alley for repair, instead preferring the extra cost of shipping them to a Fluevog approved cobbler in another state. The extra cost is worth the knowledge that my shoes are in good hands.

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I inquired how much it would be to swap some of the eyelets out on a pair of boots for speed hooks to make them easier to get on and off. The lady on the phone quoted me $10 for four pairs of speed hooks on each boot. Five days after I dropped off my boots, I got a call telling me that they had misquoted me and that it would actually be $64. I understand that mistakes happen and agree that $10 was low for that service, but for $64 I'll buy the dies and do it myself. I would have been more than happy to pay a bit more than the original quote had they offered me any sort of reconciliation. I couldn’t imagine if someone had traveled a considerable distance or mailed them boots for service and they do something like that. Disappointed with my service and won’t...

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