LA Fitness — Local services in Morrow

DO NOT JOIN AT THIS LOCATION!!! the equipment has not changed since they first opened in 2001 and hasn’t been deep cleaned since at least 2024. this location has been through three sales managers since january 2025 and the sales team do not care about anything other than getting money out of you and will up charge you. the staff is told to inconvenience customers who are doing day passes or free vip passes as well. the physical training department have been through 2 managers this year as well and consistently gets terrible reviews. multiple women have complained about the male staff making them uncomfortable with their flirting. the saunas do not get properly cleaned because staff is not supposed to be at the location pass closing, making it almost impossible to get a thorough cleaning done. the roof fell down due to a pipe leaking and they only replaced one tile and spray painted the water damage white to match the rest of the ceiling (management is very aware of this as well), a punch bag came down and the bolts are about to come out the wall from said punching bag, one of the hoops in the basketball court is also about to come down. machines will stop working and staff will not put any signs up or warn anyone. weights are constantly being stolen and management will very rarely replace them. unless a customer is physically violent or literally threatening to unalive people ,they will not ban the customer, there has been multiple shootings in front of the gym with customers and they have been allowed back into the gym afterwards. classes will be cancelled the day of and no one will alert customers till they come to the gym and are greatly disappointed. the pipes are constantly giving issues which is why the hot tub and the pool will be down all the time. corporate absolutely has plans to close this location and has been contacted 100 times to try and better the gym but they refuse to do anything. they don’t even care if customers contact them directly because why would they? if you’re in the morrow area , fitness connection and planet fitness are much better and 100%...

There’s a black guy who is quite tall, has a beard, on the heftier side, and has a low haircut. I believe his name started with a B. That man has a serious problem with abuse of power. Me and my friend went to this gym and unfortunately my friend did not have guest privileges which we were unaware of. So my friend found a solution and sent me his 7 day guest pass. I scanned this QR code into the gym scanner then walked beside my friend past the front check out guy. He sees us and then lies to his manager and says we were trying to sneak in. The manager explains that the problem with my guest pass was that I used one 3 months ago and I can only use one every 6 months. After some discussing I decided I could not afford a full membership. Then me and my friend think who we can call who has a membership with guest privileges because our other friends will be joining us. He then checks himself in then verbally tells the lady at the front that I am his guest. She lets us walk through but the manager tells him he can go workout then stops me and tells me I can’t. I asked him why because the other friend who joined us has guest privileges. He DOES NOT give me an explanation and then argues back and forth with me and is raising his voice to where other people can hear about my financial situation until he says he I can go into “his gym” for the day but if I come back he will call the police. Then when I get done with my workout l don’t see the manager and ask the people at the front desk what the managers name was. Then the first lightskin lady with blonde braids lies to my face. She first told me she knew him and that she could leave a message and then she asked why I want to know his name. I explained the situation to her and then she tells me she doesn’t know his name all of a sudden. I ask about 4 workers and they all deny knowing this man. Until one guy asks for his description and tells me his name was Bernay but I’m not sure if that is how it’s spelled. However the Manager/ Bernay does not deserve his job as he doesn’t show any customer service and broke la...

2 stars because I’m being nice and giving it an extra star for chill staff. Not sure if he still works there but Theo is one of the few chill employees that I felt comfortable with and was friendly and welcoming.

However, this gym itself is NOWHERE worth it, especially the price you’re paying. If you’re a multi club member, you travel, move a lot OR will move, keep your LA Fitness membership for other locations or cities. Otherwise, if you’re only paying for this location, leave immediately. Going to this gym for about 2-3 months, it’s okay and has the basic equipments but it is SUPER dirty, unsanitary, smells, has outdated and broken equipment. The bathrooms always smell and it’s always dirty. I eventually dropped or stopped going because the gym is always crowded and some equipment were broken. There are also not a lot of weights. I wanted to like this gym a lot but now that there’s a new gym RIGHT next to them, called Fitness Connection, please go to that one. It’s cheaper and you get access to new equipment, better saunas, more space, more equipment, women’s only area, and many more...

I’m so shocked that corporate or the higher ups haven’t renovated or thought of temporarily closing this gym location and completely revamping because I feel bad for any current gym goers here. Like, they need someone to check this out seriously. Sure, it’ll have the basic equipment but you’re paying so much more than you need to for a smelly and unsanitary AND outdated gym. No rude offense at all but it’s just the truth. Unless you have a multi club membership or you constantly travel or whatever the case may be, you should be canceling LA Fitness membership here. Go to fitness connection or Planet...