AT&T Store — Local services in Mount Laurel Township

My grandson was given a phone from his other grandparents. I couldn't add it to my plan because it came from ATT and it was an iPhone. So I thought I'd go to ATT add his phone and maybe transfer my phone and my husband's to the plan so that all of our phones would be on one plan. Easy enough right? NOPE!! I easily spent 4 hours in the store everyday for 4 days straight!! First they convinced me to trade in my phone for the new Galaxy S24 Ultra, which they told me I would also get a free Galaxy watch and a free tablet. Okay, why would anyone turn down something free?! Then my husband's phone wouldn't accept "their" sim card. They tell me his phone is broke, I need to buy him a new phone. Excuse me, his phone worked just fine until they messed with it. Well, I have no choice but to buy him a new phone now!! He has a meeting in 4 hours, I had no choice but to buy him a new phone, which literally took them 4 hours to get the entire process completed!! Now, I'm told my grandsons phone number won't transfer to ATT. He's 13 years old, he expects to keep the same number. I eventually told him he had no choice but to change the number. Now after all of that, I get a bill for my phone, my husband's new phone, my grandsons old phone number, my grandsons new phone number, the tablet line and the watch line (not to mention the full payments for the watch, tablet and my phone). I was told my bill would be about $215. My bill is now almost $300. I called about the line I did not have and they bumped me to customer loyalty. They told me NOT to take his line off the plan because it would void the agreement. They said and I quote, wait until May 21st, then take it off. Guess what, someone from ATT took it upon themselves to remove that line!! I am beyond LIVID!! I still have not received the credit for my trade in!! I'm paying for a tablet and watch I don't need!! I am one extremely unhappy customer!! DO NOT GO TO ATT!! THEY WILL RIP YOU...

I've been a loyal customer of this company since 2018, and until now, I've never encountered any significant issues. However, my recent experience has left me incredibly disappointed. We decided to upgrade our phones, as we've done in the past when our devices were fully paid off. Unfortunately, the employee who assisted us either misrepresented the offer or failed to provide clear information about what was being offered. They even showed us a quote of our bill, which included "free watches" as part of the upgrade, knowing that the actual cost would be far from what was presented. To our dismay, upon receiving our bill, we discovered that it was nearly three times higher than our usual payments. Each watch had an additional line, and there were other fees that were never disclosed during the upgrade process. Seeking resolution, I visited the store to voice my concerns, only to be met with indifference from the on-duty manager who essentially confirmed that we were stuck with the exorbitant bill. Feeling helpless and with a bitter taste in our mouths, I can't help but express my disappointment. As a long-standing customer, I've never felt taken advantage of by a big company until now. The lack of transparency and apparent disregard for customer satisfaction is abhorrent. I am now burdened with a bill close to $500, and it's appalling that this store seems unwilling to address or rectify the situation. It's disconcerting to realize that false advertisements are being used to lure customers into signing up for services without full disclosure.

Thankfully we call customer service and they were very helpful and...

Went there on July 15 with a cel phone problem. Tom and Dametri (store manager) keep bugging me about ATT FirstNet (first responder network)and Direct Tv streaming services so i thought to give them a try. At this point i spent 4 hours at store with Tom trying to put my 7 lines on FirstNet when he finally was almost done they wanted 150.00 dollars for that transfer also after giving a smart watch to me they took it back because i said i wasn’t paying for that transfer right there at store i gave back the watch and they wanted me to pay a restocking fee!!!!! The mistake was you can only add 2 lines to FirstNet they try to put 7!! Also on the streaming services Tom said it was 7.00 dollars for the trial period and then minutes after i left the store i was charged 84.63 dollars for DirectTv streaming services!! I called Dametri and he said he was going to fix with a credit to my account. Well guess what NO CREDIT to my account was made. This guys are terrible salesman and don’t know anything of sale promotions they lie to get you on the products they sale. I guess there bonuses are good when they get you on these things. Now if im gonna talk good about someone is Kimberly Reyes she fixed the whole mess this two other ones did. And had the patience to call At&t solutions and fix the problem and call FirstNet and deactivate the account that this guys open that was causing a150.00 charge. If you ever happen to go to that store please don’t go to them you would end up very...